Patient Care Specialist (Medical Assistant)

UnitedHealth Group; Monroe (LA); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealthcare, part of UnitedHealth Group, is seeking a Medical Assistant to join a primary care patient-centered team. You will support physicians and nurse practitioners, perform routine patient care, and help coordinate care within a multidisciplinary setting.

Responsibilities include patient assessment, education, and self-management support, along with EMR documentation and clinic workflow assistance. Strong communication and compliance with HIPAA/OSHA are essential.

Qualifications

• CPR/AED certification or ability to obtain within 30 days.
• 1+ years of clinic experience in a medical setting as a medical assistant.
• Computer experience (Word, Excel and Outlook).
• Knowledge of OSHA/HIPAA compliance.

Responsibilities

• Addresses the total patient, inclusive of medical, psychosocial, behavioral, cultural, and spiritual needs.
• Involves the individual patient and caregiver, as appropriate, in decision making.
• Facilitates communication and coordination among members of the care team.
• Provides patient care to include patient assessment prior to physician's/nurse practitioner's examination, serves as patient advocate/liaison by answering questions related to care and treatment, as appropriate, provides patient education and self-management support, implements physician orders (injections, prescription refills, diagnostic tests, referrals, etc.) and assists providers with procedures.
• Escorts patient to exam room.
• Participates in team 'huddles' and ensures electronic medical record (EMR) is prepared for the clinic visit
• Triages phone calls to the appropriate department and enters the call into the EMR as a Telephone Encounter. After the call has been addressed, communicates with the patient and documents in the Telephone Encounter
• Maintains cleanliness of the patient care areas (exam rooms)
• Ensures exam rooms are stocked at all times
• Cleans and disinfects instruments according to policy
• Performs clinic tasks as directed by Clinic Manager
• Assists Clinic Manager with the ordering and receiving of medical supplies and medications
• Works closely with the Clinic Manager and Quality Manager to create and implement new clinic processes
• Reviews all required education courses (live and online) and applies to daily clinic practice
• Maintains competency of clinical skills

Skills

Excellent communication

Time management

Ability to multi-task

Computer skills

Professionalism

Compassionate

Education

CPR/AED certification or ability to obtain within 30 days

Clinical Medical Assistant certification

1+ years clinic experience in medical setting

OSHA/HIPAA compliance knowledge

Tools

Word

Excel

Outlook

EMR (electronic medical records)

Job description

UnitedHealthcare, part of UnitedHealth Group, is seeking a Medical Assistant to join a primary care patient-centered team. You will support physicians and nurse practitioners, perform routine patient care, and help coordinate care within a multidisciplinary setting.

Responsibilities include patient assessment, education, and self-management support, along with EMR documentation and clinic workflow assistance. Strong communication and compliance with HIPAA/OSHA are essential.