Patient Care Specialist I - Residential

Pinnacle Treatment Centers, Inc.; Martinsville (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Care Specialist I for its residential services. The role involves supporting patients in a structured environment focused on addiction recovery. Responsibilities include patient engagement, safety monitoring, documentation, and participation in recovery support activities, making it ideal for candidates passionate about helping others.

Benefits

Competitive compensation based on experience

Clear advancement opportunities

Access to free CEU courses

Paid Time Off: 18 days

Flexible schedule

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including knowledge of Microsoft Office.
• Valid driver's license in the state of employment.

Responsibilities

• Support patient engagement and recovery goals.
• Ensure safety and comfort of patients during admission.
• Document patient care accurately in EHR.

Skills

Communication

Empathy

Motivational Interviewing

Patient Monitoring

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Join to apply for the Patient Care Specialist I - Residential role at Pinnacle Treatment Centers, Inc.

Position Overview:

As a Patient Care Specialist– I of Residential Services (PCS-I RES), you are an active member of the multidisciplinary team, directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position offers continuous patient care, monitoring, interaction, role modeling, and a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.

Responsibilities:

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
• Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines, and completing the required documentation.
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook, ensuring proper documentation.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments.
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
• Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
• Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
• Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
• Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records.
• Assist with store run facilitation for patients in accordance with established guidelines, ensuring safety and adherence to procedures.
• Maintain a clean and safe physical environment by performing facility and room inspections, practicing universal precautions, and reporting or addressing facility concerns.
• Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
• Maintain ongoing, current, and required training for best practice service delivery.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
• Valid driver’s license in the state of employment.
• CPR/MANDT certification – training provided locally and updated as required.
• Ability to travel up to 20% in the local area.

Preferred:

• At least six (6) months experience working in a behavioral healthcare setting.
• Basic knowledge of addiction and the recovery process.

Benefits:

• Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
• Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
• STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
• Continuing Education: Access to over 600 free CEU courses, with discounted tuition partnership with Capella University.
• Paid Time Off: 18 days of PTO and 8 paid holidays.
• Diversity, Equity, and Inclusion Initiatives.
• Schedule Flexibility.
• Merit-Based Increases.

Additional Information:

Pinnacle Treatment Centers is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, age, disability, veteran status, sexual orientation, gender identity, and other protected categories.