Patient Care Specialist

Carrum Health; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

Join a transformative health tech company as a Patient Care Specialist, where you will advocate for patients and provide integral support throughout their healthcare journey. With a focus on empathy and quality service, you'll work in a collaborative environment with leading healthcare providers to ensure patients receive exceptional care. The role offers a competitive salary and the opportunity to impact lives meaningfully.

Benefits

Stock option plan

Flexible schedules and remote work

Self-managed vacation days

Paid parental leave

Health, vision, and dental insurance

401K retirement plan

Qualifications

• 2+ years of experience as a patient care navigator or healthcare customer service representative.
• Excellent written and verbal communication skills.
• Experience handling confidential information in a healthcare setting.

Responsibilities

• Provide comprehensive non-medical instruction and support to patients.
• Serve as the patient's advocate and liaison with clinical teams.
• Guide patients through their care journey from onboarding to surgery.

Skills

Communication

Empathy

Problem Solving

Tools

Google Suite

Microsoft Office

Slack

Job description

Join to apply for the Patient Care Specialist role at Carrum Health

Join to apply for the Patient Care Specialist role at Carrum Health

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At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study .

At the heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Care Management Team. As part of the Care Team, the Patient Care Specialist is responsible for providing comprehensive, non-medical support throughout the entire episode of care, serving as the patient’s biggest advocate and creating a welcoming and comforting end-to-end experience. You will be the ultimate champion for the patient experience

This is a full time position, the salary range for this role is $50,000 - $60,000 plus bonus, depending on level of experience and geographic location.

You’re Excited About This Opportunity Because You Will…

• Be the voice of Carrum Health to our patients throughout their journey.
• Guide patients through the Carrum program, from initial onboarding through the completion of their surgery.
• Provide comprehensive non-medical instruction, support, and guidance to patients in understanding the cost and quality implications of their decision.
• Serve as the patient advocate and liaison while partnering with the clinical teams at Carrum’s Centers of Excellence.
• Collaborate with other Care Management team members to continuously evaluate where procedures can be streamlined or policies updated.
• Work cross-functionally to ensure the patient’s voice is addressed in everything from product enhancements to marketing and customer success.
• Ensure an individualized, high-touch experience for each Carrum patient.
• Proactively monitor, identify, and communicate gaps and issues that may impact any aspect of the Patient care journey.
• Occasional evening and weekend monitoring of escalations, especially for traveling patients.
  
  

We’re Excited About You Because…

You are a seasoned healthcare professional who has worked directly with patients to ensure a high quality and seamless experience. Your track record speaks for itself, but you’re yearning for an opportunity to take your experience and apply it to a fresh new opportunity that is poised for enormous growth.

We hope to see from you:

• 2+ years of experience as a patient care navigator, health navigator, care coordinator, or customer services representative in a healthcare setting
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• A natural understanding of what high-touch patient care and support entails
• Basic understanding of clinical terminology
• Excellent written and verbal communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, ability to build trust and rapport
• Appropriately handle confidential information and adhere to HIPAA requirements
• Ability to communicate patient’s needs across the organization and with our Centers of Excellence
• Strong “patient first” values
• An entrepreneurial spirit, creative problem solving, and innovative thinking
• A natural self-starter who is comfortable working independently
• The ability to problem solve and think creatively
• Experience working with Google Suite, Microsoft Office, and Slack is preferred, but not required
• Spanish language experience is preferred, but not required
  
  

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.
  
  

Other benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan
  
  

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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