Patient Care Specialist

Tactical Rehabilitation; Jacksonville (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Sick Leave

Uniform Stipend ($130)

Professional Development Opportunities

Employee Recognition Program

Job summary

Tactical Rehab is seeking compassionate, motivated PCS1s to join our team in a patient-facing role. You will assist with medical equipment fittings, education, scheduling, and customer service.

This entry-level position offers growth opportunities, competitive pay, and benefits such as insurance, PTO, and professional development. Veterans and military spouses are encouraged to apply.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Basic computer proficiency.
• Ability to work closely with patients in a clinical setting.

Responsibilities

• Assist patients with fitting and proper use of medical equipment.
• Process patient equipment orders and maintain documentation.
• Schedule appointments and provide outstanding customer service.
• Educate patients on equipment use, care, and maintenance.
• Maintain equipment cleanliness and sanitation standards.
• Support inventory management and office operations.
• Ensure compliance with policies, safety standards, and healthcare regulations.

Skills

Communication

Customer service

Basic computer skills

Clinical setting experience

Education

High School Diploma or GED

Job description

Description

Tactical Rehab is seeking compassionate, motivated, and service-oriented individuals to join our growing team as a Patient Care Specialist I (PCS1). This entry-level healthcare position offers an excellent opportunity to build a rewarding career while making a meaningful difference in the lives of our patients.

As a Patient Care Specialist, you will work directly with patients, assisting with medical equipment fittings, patient education, scheduling, and customer service. If you enjoy helping others, thrive in a team environment, and are committed to providing exceptional care, we encourage you to apply.

Key Responsibilities

• Assist patients with fitting and proper use of medical equipment.
• Process patient equipment orders and maintain accurate documentation.
• Schedule appointments and provide outstanding customer service.
• Educate patients on equipment use, care, and maintenance.
• Maintain equipment cleanliness and sanitation standards.
• Support inventory management and office operations.
• Ensure compliance with company policies, safety standards, and healthcare regulations.

Qualifications

Required

• High School Diploma or GED
• Strong communication and customer service skills
• Basic computer proficiency
• Ability to work closely with patients in a clinical setting

Preferred

• Associate degree
• Healthcare, rehabilitation, fitness, medical office, or retail experience
• Military service, military spouse, or familiarity with military communities

Compensation

$18.00–$28.00 per hour based on experience, qualifications, and location.

Benefits & Incentives

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Sick Leave
• Professional Development Opportunities
• Employee Recognition Program
• Uniform Stipend ($130)

Certification Bonus Program

Tactical Rehab invests in employee growth and professional development.

One-Time Certification Bonuses

• Certified Medical Reimbursement Specialist (CMRS): $750
• Certified Orthotic Fitter (COF): $750
• Certified Pedorthist (CPED): $1,200
• Certified Prosthetic Practice Manager (CPPM): $1,200
• Human Resources Certification (HRCI or SHRM): $1,200

Ongoing Certification Stipends

Paid each pay period while certification remains active

Employees who maintain an active certification will receive the following stipend each pay period:

• Certified Medical Reimbursement Specialist (CMRS): $86.67 per pay period
• Certified Orthotic Fitter (COF): $86.67 per pay period
• Certified Prosthetic Practice Manager (CPPM): $86.67 per pay period
• Human Resources Certification (HRCI or SHRM): $86.67 per pay period
• Certified Pedorthist (CPED): $173.34 per pay period

Career Advancement

Tactical Rehab is committed to promoting from within. Employees who demonstrate exceptional performance and obtain professional certifications may advance into higher-level patient care and leadership roles.

Veteran-Friendly Employer

Veterans, transitioning service members, military spouses, and military family members are strongly encouraged to apply.

Tactical Rehab – Restoring Mobility. Improving Lives. Supporting Those Who Serve.

Tactical Rehab is an Equal Opportunity Employer.