Patient Care Specialist

CAPELLA RECOVERY CENTER LLC; Alpharetta (GA); On-site; USD 32,000 - 44,000; Full time

Job summary

Capella Recovery Center LLC is seeking a Patient Care Specialist to provide direct, non-clinical support to clients in recovery from substance use disorders. The role emphasizes monitoring safety, assisting with daily routines, and supporting engagement in programming within DBHDD and privacy regulations.

The position may involve evenings or weekend shifts and requires HIPAA-compliant documentation. Collaboration with clinical and medical staff is essential to ensure proper supervision and a

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience in substance use treatment, mental health or related field.
• Ability to maintain professional boundaries and ethical standards.
• Basic computer skills and documentation proficiency.
• Valid driver’s license if transporting clients is required.

Responsibilities

• Supervise and monitor client behavior for safety and program adherence.
• Perform routine wellness checks and document observations.
• Provide support during distress or crisis and escalate to clinical staff as needed.
• Assist clients with daily routines and recovery-oriented goals.
• Maintain professional boundaries with clients.
• Encourage participation in programming and recovery activities.
• Model professional communication and supportive interactions.
• Assist with or co-facilitate life-skills groups and recovery check-ins.
• Provide orientation to new clients about rules and schedules.
• Complete incident reports and shift summaries; communicate important information to supervisors.
• Maintain client confidentiality per HIPAA and 42 CFR Part 2.

Skills

Client monitoring

Documentation

Crisis support

Professional boundaries

Communication

HIPAA compliance

Education

High school diploma or GED

Job description

Position Summary

The Patient Care Specialist provides direct, non-clinical support to clients receiving treatment for substance use disorders and co-occurring mental health conditions at Capella Recovery Center LLC. This position is responsible for monitoring client safety, maintaining facility structure, supporting daily activities, and fostering a therapeutic and respectful recovery environment.

Patient Care Specialists work collaboratively with clinical and medical staff to ensure clients are appropriately supervised, engaged in programming, and supported throughout their recovery process in accordance with Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) standards, as well as applicable federal privacy regulations.

Key Responsibilities

Client Monitoring & Support

• Supervise and monitor client behavior to ensure safety and adherence to program policies and facility rules
• Perform routine wellness checks and accurately document observations
• Provide support during emotional distress or crisis situations and promptly escalates concerns to clinical staff
• Assist clients with daily routines, schedules, and recovery-oriented goals
• Always maintain appropriate professional boundaries with clients

Client Engagement

• Encourage participation in clinical programming and recovery-related activities
• Model appropriate communication, boundaries, and supportive interactions
• Assist with or co-facilitate life-skills groups, community meetings, or recovery check-ins when assigned
• Provide orientation to newly admitted clients, including facility expectations, program rules, and daily schedules

Documentation & Communication

• Complete incident reports, behavioral observations, and shift summaries in accordance with facility policy
• Communicate significant client information to supervisors and clinical team members promptly
• Maintain confidentiality of all client information in accordance with HIPAA and 42 CFR Part 2

Requirements

Qualifications

Required

• High school diploma or GED equivalent
• Minimum of one (1) year of experience in substance use treatment, mental health services, social services, or a related field
• Ability to maintain professional boundaries and ethical standards with individuals in recovery
• Basic computer skills and documentation proficiency
• Valid driver’s license if transportation of clients is required

Preferred

• Certification as a Peer Recovery Support Specialist (CPRS) or similar credential recognized in the State of Georgia
• Experience working in detoxification, residential treatment, or behavioral health settings
• Familiarity with trauma-informed care and de-escalation techniques

Work Conditions

• May include evening, overnight, weekend, and holiday shifts
• Requires the ability to walk facility rounds, stand for extended periods, and respond to urgent situations
• Exposure to emotionally intense or high-stress situations may occur
• Compliance with infection control procedures, PPE requirements, and facility safety policies is required