Patient Care Service Representative

Modena-Allergy-Asthma; Chula Vista (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision insurance

401(k) with employer matching

Paid time off and holidays

Full-time benefits

Job summary

Modena Health seeks a Patient Care Services Representative II to join our Eastlake clinic team in San Diego County. The role focuses on front-office administration, including check-in/out, insurance verification, and scheduling, with proficiency in CPT and ICD-10 coding.

The position is full-time, non-exempt, and based primarily at Eastlake, with potential support to nearby sites. Ideal candidates will have 5+ years in hospitality or medical front-office roles, strong Excel/Word skills, and a

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience in a hospitality, medical receptionist, or Medical Assistant role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Must be proficient in Word and Excel.
• CPR certification (or willingness to obtain upon hire).
• Knowledge of CPT and ICD-10 coding; HIPAA/ OSHA compliance knowledge.

Responsibilities

• Greet patients and visitors with professionalism and concierge service.
• Manage check-in/check-out, verify insurance, and collect co-pays.
• Schedule patient appointments, testing, and follow-ups with providers.
• Submit and track prior authorizations across platforms.
• Answer high-volume calls with courtesy and accuracy.
• Maintain HIPAA-compliant records in the EHR system.
• Keep front office area clean, organized, and stocked with forms.
• Assist with onboarding and training of new team members.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

HIPAA compliance

CPT/ICD-10 knowledge

EHR systems

Insurance verification

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

EHR system

MS Word

MS Excel

Job description

Modena Health (“MH”) and Modena Allergy & Asthma ("MAA")are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine.

Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers.

At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others.

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a Patient Services Representative (PSR) role. This position targets front office administrative duties and is ideal for someone who thrives in a dynamic and patient-centered environment.This role is non-exempt (hourly) and full-time, working40 hoursper week, Monday through Friday. Applicant must be open to a flexible start and end time that aligns with clinic hours. Must be more than proficient with CPT and ICD-10 coding.

This role will be based primarily in ourEastlakeclinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences.

Key Responsibilities

• Front Office & Administrative Duties:
• Greet patients and visitors offering professionalism and a concierge feel.
• Manage check-in and check-out processes on our EHR system, verify insurance, and collect co-pays.
• Schedule patient appointments, testing appointments, and follow-ups in collaboration with providers and their requests.
• Submit and track prior authorizations, including multi-platform processing and submitting required documentation.
• Answer incoming calls at a high call volume and respond to patient inquiries with courtesy and accuracy.
• Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
• Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
• Assist with emergency response protocols in a controlled and calm manner by alerting clinical staff as needed.
• Contribute to the onboarding and training of new team members to build support and cross-functional skills.

Qualifications & Requirements

• Education:High school diploma or equivalent required.
• Experience:5+ years of experience in a hospitality, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Must be proficient in Word and Excel
• Licensure & Certifications:
• CPR certification (or willingness to obtain upon hire).
• Skills & Abilities:
• Strong interpersonal, customer service, and communication skills.
• Compassionate, warm and personable with patients
• Excellent organizational and multitasking ability in a clinical setting.
• Knowledge of medical terminology (CPT and ICD-10 coding) and EHR systems.
• Familiarity with HIPAA and OSHA compliance standards.
• Ability to remain composed in fast-paced and emergency situations.
• Commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications:
• Prior experience in allergy, immunology, or respiratory care settings.
• Comfort with high volume of patients by call and face to face.
• Experience submitting and managing insurance prior authorizations.
• Experience handling patient referrals

Physical Requirements

Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed. Frequent use of hands and fingers for patient care and equipment operation. Must have normal (or corrected) vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable.

What We Offer

• Competitive compensation and professional development opportunities. Full-time employees are eligible for Modena Health’s benefits package, which includes medical, dental, and vision insurance, as well as a 401(k) retirement plan with employer matching.
  • Paid time off (PTO), sick time, floating holidays, and holiday pay are also available to eligible full-time employees in accordance with company policy.
• Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network)
• A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth

California Consumer Privacy Act (CCPA) Notice
Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") complies with the California Consumer Privacy Act (“CCPA”). Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws. Candidates may request additional information regarding the categories of personal information collected and the purposes for which it is used during the hiring process.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Modena Allergy + Asthma’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.