Patient Care Representative posted about 3 hours ago New York, NY

Empress Ambulance Svc; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Representative to join their team at Westchester Medical Center. This role involves coordinating patient transportation, both emergency and non-emergency, while maintaining courteous relationships with patients and healthcare professionals. The ideal candidate will have a strong customer service background and familiarity with health insurance processes. If you're looking to make a meaningful impact in patient care and enjoy a collaborative work environment, this position offers a great opportunity for growth and development.

Qualifications

• One year of patient care experience and/or general customer service.
• Familiarity with health insurance verifications and medical terminology preferred.

Responsibilities

• Coordinate ambulance transportation for contracted medical facilities and private patients.
• Field all incoming telephonic transport requests ensuring accurate information is obtained.

Skills

Customer Service

Patient Care Experience

Health Insurance Verification

Medical Terminology

Education

High School Diploma or Equivalent

Job description

Job Title:Patient Care Representative - Valhalla, New York (Westchester Medical Center)
Job Code:TY05047
Pay Grade:07Exempt (Y/N):No
Reports To:Patient Care Supervisor
Date Revised: 9/14/2023

Hourly Wage: $18.00 an hour

Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY)

Summary:

Providing both emergency and non-emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities.

Main Duties and Responsibilities:

• Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third-party representatives and the general public.
• Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
• Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
• Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
• Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.

Minimum Qualifications:

• High School diploma or equivalent required.
• One year patient care experience and or general customer service.
• Familiarity with health insurance verifications, authorizations and medical terminology preferred.
• Work is performed under basically normal working conditions, as in a standard office environment.

Physical Requirements:

• High level of sitting/working at desk.
• Light physical effort (lift/carry up to 10 lbs.).

We are an equal opportunity employer. Our recruitment, selection and hiring strategies are designed to attract, develop and advance exceptional individuals regardless of race, color, sexual orientation, religion, age, gender, disability or any other legally protected status. We actively recruit military veterans.