Patient Care Representative - Front Desk AMG

MFM Health; Beverly (MA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading medical group in Beverly is looking for a part-time Patient Care Representative to join their team. The ideal candidate will possess strong customer service skills and be detail-oriented while providing support for patient engagement and office operations during scheduled hours. The position offers a comprehensive benefits package and opportunities for professional growth in a supportive environment.

Benefits

Enhanced Benefits Package

Professional Growth Environment

Qualifications

• 1+ years of experience in customer service or related administrative position.
• Experience in a healthcare environment preferred.

Responsibilities

• Provide excellent customer service to patients, families, and caregivers.
• Check in patients for their appointments and confirm insurance information.
• Schedule appointments and manage online portal messages.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High School diploma or equivalent

Job description

Patient Care Representative - Front Desk AMG

AllaraCare Medical Group in Beverly, MA is seeking enthusiastic, detail-oriented, and reliable candidates for our Part-Time Patient Care Representative (PCR) role to support Primary Care. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Primary Duties & Responsibilities:

• Provide excellent customer service to all patients, families, and caregivers
• Professionally greet patients and visitors as they arrive to the practice
• Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary
• Perform insurance eligibility and collect all patient co-payments and outstanding balances
• Understand various aspects of medical insurance to accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification
• Collect necessary patient signatures on required documents ahead of their appointment
• Assist patients, families, and caregivers with Patient Portal access and encourage Portal use
• Answer phones, schedule appointments, and manage online portal messages. Efficiently escalate questions or issues to appropriate clinical resources, as appropriate
• Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary
• Track patient medical records for all alerts including quality measures and communicate to provider as appropriate
• Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately and following Patient Late Arrival and No Show policies.
• Schedule appointments in accordance with office scheduling policies using our EMR, Athena
• Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate
• Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
• Understand and maintain HIPAA regulations and patient privacy protocols
• Other duties as assigned by managers and leads

Pay Range: $19/hr -$22/hr

Schedule: Part-time Tuesday-Friday 12:00pm-5:30 pm

Minimum Requirements:

• High School diploma or equivalent
• 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred

Key Competencies and Skills:

• Strong interpersonal, time management, and organizational skills
• Outstanding customer service skills, positive attitude, and professional appearance
• Knowledge of medical terminology, procedures, diagnoses, and health insurance
• Efficient problem solver
• Adaptable, flexible, and reliable
• Ability to multitask in a fast-paced office environment and work either independently or as part of a team
• Excellent verbal and written communication skills
• Knowledge of computer and relevant software applications

About MFM Health:

Our mission at AllaraCare Medical Group is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture.

At AllaraCare Medical Group, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!