Patient Care Programs Coordinator - Surgical Specialties Clinics

Montgomery College; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Vanderbilt Health is seeking a Patient Care Program Coordinator to support Colorectal and General Surgery services. The role acts as a liaison between patients, providers, and care teams, ensuring seamless care coordination across episodes of care.

The position requires organizational excellence, compassionate patient communication, and proactive problem-solving to navigate barriers to care and drive program success in a hybrid work environment.

Qualifications

• 3 years of relevant work experience in a clinical or healthcare coordination setting.
• Excellent verbal and written communication with patients, families and care teams.
• Strong organizational and multitasking abilities in a fast-paced clinical environment.

Responsibilities

• Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.
• Acts as a point of access for patients, referring providers and the Vanderbilt community.
• Develops both short and long term goals to ensure programs' success.
• Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.
• Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Communication skills

Hybrid work experience

Organizational skills

Problem solving

Proactive attitude

Patient service

Education

High School Diploma or GED

Tools

Program management

Process improvement

Financial processes

Peer leadership

Quality management

Networking

Job description

Organization

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Job Summary

Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population.

Position Hours

Monday - Friday Days

Patient Care Program Coordinator

The Patient Care Program Coordinator (PCPC) supports both the Colorectal Surgery and General Surgery service lines, serving as a key liaison between patients, providers, and care teams. This hybrid role requires a highly organized, self-motivated individual who can effectively manage complex patient care coordination needs while working both independently and collaboratively. The ideal candidate is a high-performing individual with exceptional patient communication skills, the ability to build trust and provide compassionate support, and a proactive approach to problem-solving. This position requires resourcefulness, sound judgment, and the ability to independently navigate barriers to care, coordinate services, and ensure a seamless patient experience into the surgical clinics.

Key Qualifications

Supports patient care coordination across both Colorectal Surgery and General Surgery practices. Functions effectively in a hybrid work environment. Demonstrates strong verbal and written communication skills with patients, families, and healthcare teams. Independently identifies and resolves issues impacting patient access, scheduling, referrals, and care coordination. Highly organized, adaptable, and able to manage multiple priorities in a fast-paced clinical setting. Resourceful and self-directed, with the ability to make informed decisions and elevate concerns when appropriate. Committed to delivering excellent patient service and supporting positive patient outcomes.

Key Responsibilities

• Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.
• Acts as a point of access for patients, referring providers and the Vanderbilt community.
• Develops both short and long term goals to ensure programs' success.
• Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.
• Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
• Process Improvement (Novice): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
• Financial Processes (Novice): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
• Peer Leadership (Novice): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
• Quality Management (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• Networking (Novice): Build relationships through industry contacts, professional organizations and individuals.

Core Accountabilities

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

Supporting Colleagues:

• Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Delivering Excellent Services

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensuring High Quality

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fostering Innovation

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience:

Experience Level: 3 years

Education: High School Diploma or GED

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Equal Opportunity

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

People

People are at the heart of all we do. Great health care takes great people. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt Health, where we value collaboration, embrace continuous learning and foster an environment where everyone can thrive. We’re the largest private employer in Middle Tennessee, with a growing team and an expanding footprint across towns and communities throughout the region. We employ more than 43,000 people who work in inpatient and outpatient clinical care, research and graduate medical education. Our employees also serve in critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fundraising, groundskeeping and facilities, and many other departments.

Hospitals

Our growing academic health system has more than 2,100 licensed hospital beds at eight hospitals: Vanderbilt University Hospital, Monroe Carell Jr. Children’s Hospital at Vanderbilt, Vanderbilt Psychiatric Hospital, Vanderbilt Stallworth Rehabilitation Hospital, Vanderbilt Bedford Hospital, Vanderbilt Clarksville Hospital, Vanderbilt Tullahoma-Harton Hospital, Vanderbilt Wilson County Hospital. Vanderbilt Health is the Mid-South’s largest provider of specialty care, with hundreds of outpatient clinic and surgical locations throughout the region, and Tennessee’s only National Cancer Institute-designated Comprehensive Cancer Center for adults and children. We are one of the nation’s busiest critical care centers, home to Middle Tennessee’s only Level 1 Trauma Center and Burn Center for adults and children, and Middle Tennessee’s only Level IV Neonatal Intensive Care Unit. We are the nation’s largest transplant center, and last year we performed the most heart transplants than any center worldwide. Vanderbilt Health is an epicenter for biomedical research, winning over 1 billion in annual research awards from government, industry, foundations and donors. We are also a national leader in medical training and education, with the largest clinical training center in the Mid-South and the only training center in Tennessee for many adult and pediatric specialties. We’re honored to be consistently considered among the nation’s best hospitals for quality, safety and patient satisfaction. Three of our hospitals - Vanderbilt University Hospital, Vanderbilt Psychiatric Hospital and Vanderbilt Wilson County Hospital - have been awarded a Five-Star Quality Rating from Medicare.

Vision and Mission

Our vision: The world leader in advancing personalized health. Our mission: Personalizing the patient experience through our caring spirit and distinctive capabilities.