Patient Care Programs Coordinator - Spine Clinic

Vanderbilt Health; Nashville (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Vanderbilt Spine Center, part of Vanderbilt Health, seeks a coordinator to support patients and families across care programs. The role ensures coordination of evaluations, treatments, surgeries, and follow-up within the care episode for a defined patient population.

Hours are Monday to Friday, days. The team collaborates across neurosurgery, orthopaedics, and pain management to deliver personalized spine care. This role offers growth in a nationally recognized program.

Qualifications

• High school diploma or GED required.
• 3 years of relevant work experience.
• Experience coordinating patient care programs.
• Strong communication and teamwork skills.

Responsibilities

• Partners with clinical staff to meet regulatory requirements and accreditation standards.
• Acts as point of access for patients, providers, and Vanderbilt community.
• Develops short and long term goals to ensure program success.
• Supports patient care team to market programs and enable growth.
• Facilitates access to providers and educational materials for patients.
• Additional duties may be assigned.

Skills

Program Management

Process Improvement

Financial Processes

Peer Leadership

Quality Management

Networking

Education

High School Diploma or GED

Job description

Discover Vanderbilt Health

With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

Spine Admin Center

Job Summary

Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population.

Position Hours

Monday - Friday

Days

Department Summary

Vanderbilt Spine Center is a nationally recognized destination for comprehensive spine care, offering innovative surgical and non-surgical treatments for back, neck, and nerve-related conditions. Our multidisciplinary team of specialists, including neurosurgeons, orthopaedic surgeons, physiatrists, pain management experts, physical therapists, and oncologists, collaborates to develop personalized treatment plans tailored to each patient's needs. We care for a wide range of spine conditions, including herniated discs, sciatica, degenerative disc disease, compression fractures, myelopathy, metastatic spine disease, and other causes of back and neck pain. Known for excellence in patient outcomes and experience, the Vanderbilt Spine Center combines advanced minimally invasive techniques, leading-edge therapies, and compassionate, team-based care to help patients reduce pain, restore function, and improve quality of life.

KEY RESPONSIBILITIES

• Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.
• Acts as a point of access for patients, referring providers and the Vanderbilt community.
• Develops both short and long term goals to ensure programs' success.
• Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.
• Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
• Process Improvement (Novice): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
• Financial Processes (Novice): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
• Peer Leadership (Novice): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
• Quality Management (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• Networking (Novice): Build relationships through industry contacts, professional organizations and individuals.

Core Accountabilities

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

• Supporting Colleagues: Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
• Delivering Excellent Services: Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Ensuring High Quality: Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Managing Resources Effectively: Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
• Fostering Innovation: Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

Responsibilities

Certifications

Work Experience

Relevant Work Experience

Experience Level

3 years

Education

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.

EOE/Vets/Disabled.