Patient Care Navigator with Flexible Schedule

Planned Parenthood of Central and Western New York; Buffalo (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with match

10 paid holidays

Job summary

Planned Parenthood of Central and Western New York is seeking a Patient Care Specialist in Buffalo, NY to support health center operations, education, and patient services. The role requires independent intake handling, data entry in EHR, and collaboration with clinicians to deliver prompt, respectful, confidential care.

The position emphasizes compassionate patient interactions, insurance verification, scheduling, and coordination with multiple sites.

Qualifications

• High School Diploma or GED preferred.
• Medical Assistant certification desired.
• 2–4 years of experience in a clinical role.

Responsibilities

• Greet patients and manage intake according to policy.
• Record data in the Electronic Health Record accurately.
• Assist clinicians in exam rooms with patient education and care.
• Open/prepare/close exam rooms and maintain cleanup of clinical areas.
• Assist with patient referrals, scheduling, and follow-up communications.
• Support lab specimen preparation and recording in system.
• Handle cash, verify payments, and provide receipts.

Skills

Customer service

Communication skills

Multitasking

EHR proficiency

Bilingual

Data privacy

Education

High School Diploma or GED preferred

Medical Assistant certification desired

Tools

Microsoft Office

EHR systems

Job description

Planned Parenthood of Central and Western New York is seeking a Patient Care Specialist in Buffalo, NY to support health center operations, education, and patient services. The role requires independent intake handling, data entry in EHR, and collaboration with clinicians to deliver prompt, respectful, confidential care.

The position emphasizes compassionate patient interactions, insurance verification, scheduling, and coordination with multiple sites.