Patient Care Manager

Gentivahs; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Gentiva Hospice seeks a dedicated Patient Care Manager to lead and enhance patient care activities, ensuring compliance with regulations and high-quality care delivery. This role will involve direct oversight of patient care strategies and managing a compassionate team, with opportunities for professional growth and a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

Health Insurance

401k Plan

Tuition Reimbursement

PTO

Mileage Reimbursement

Professional Growth and Development Opportunities

Qualifications

• 3+ years of direct patient care experience.
• 2+ years of experience in hospice or home-based care.
• Understanding of terminally ill patients' needs.

Responsibilities

• Manage hospice program and oversee patient care activities.
• Respond to phone referrals and triage medical concerns.
• Facilitate the Interdisciplinary Group meetings.

Skills

Knowledge of hospice principles and practices

Clinical judgment

Compassionate communication

Education

Bachelor’s degree in nursing

Accredited school of nursing graduate

Current Registered Nurse licensure

Job description

Our Company

Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day.

Overview

We're looking for a Patient Care Manager to join our team.You will report directly to the Executive Director, Administrator, or Senior Patient Care Manager. You will be responsible for maintaining a high performing hospice program including managing, overseeing, and directing patient care activities to ensure the delivery of quality patient care. This role is responsible for teaching, evaluating, and developing associates and ensuring adherence to company policies and procedures and compliance with local, state, and federal regulations and regulatory agencies.

• Overseeing and managing rescheduled, declined, missed, and reassigned visit requests, including making decisions as to priority and staffing based on clinical judgment.

• Responding to phone referrals/inquiries in a timely, professional, and compassionate manner, including triage of medical concerns within scope of practice.

• Preparing for, serving on, and facilitating the Interdisciplinary Group (IDG), as assigned, including presiding over IDG, presentation of patients for review, coordination of minutes, review of patient charts to note and address any changes to patient condition and/or the plan of care, and soliciting input from various care team members

About You

• At least three years’ experience of direct patient care and two years’ experience in hospice or home-based care setting

• Graduate of accredited school of nursing; bachelor’s degree in nursing preferred

• Current Registered Nurse licensure in state of residence and requested employment

• Demonstrates knowledge and compliance with accepted hospice principles and practice, including industry standards, regulations, and best practices (i.e., Medicare, Medicaid, JCAHO, ACHC), company policies/procedures, and understanding ofterminally ill patients and their families

• Ability to apply knowledge of the unique needs of hospice patient and families from various socioeconomic backgrounds to provide appropriate advocacy and oversight

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

• Opportunity to Participate In a Fleet Program

• Competitive Salaries

• Mileage Reimbursement

• Professional Growth and Development Opportunities

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

ReqID: 2025-123635
Category: Single Site Ops and Clinical Leadership
Position Type: Full-Time
Company: Gentiva Hospice