Patient Care Liaison - MSW - Full Time - Day

Mount Sinai Medical Center; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Liaison to enhance patient experiences and facilitate communication between patients and healthcare providers. This full-time role involves advocating for patients, ensuring timely access to medical services, and coordinating care across various specialties. The ideal candidate will possess strong communication skills, a commitment to patient advocacy, and a preference for bilingual proficiency in Spanish. Join a team that values inclusivity and strives for excellence in patient care while being part of a renowned health system that is transforming healthcare delivery.

Qualifications

• Bachelor's degree preferred and fluency in Spanish strongly preferred.
• Strong communication skills and patient advocacy experience required.

Responsibilities

• Serve as a liaison between patients and healthcare providers.
• Facilitate timely access to medical care and diagnostic testing.
• Advocate for patients needing assistance with their medical care.

Skills

Patient Advocacy

Communication Skills

Fluency in Spanish

Data Reporting Tools

Education

Bachelor's Degree

Tools

Electronic Medical Records (EMR)

Job description

Description

Job Title: Patient Care Liaison - MSW - Full Time - Day

• Serve as a liaison between patients and Primary Care Providers, outpatient services, inpatient services, and diagnostic testing centers.
• Facilitates receipt of high quality, service-oriented patient care in primary and specialty practices, laboratory testing and diagnostic imaging centers, and ambulatory surgery.

Responsibilities

• Advocates for patients who need assistance obtaining appropriate medical care.
• Facilitates timely access to primary care and specialty appointments, including in outreach to patients needing services related to preventive care and chronic disease management, including appointment reminders and arranging transportation.
• Facilitates timely access to diagnostic testing, such as laboratory testing, radiology imagining, and cardiovascular testing.
• Arranges timely patient visits for routine appointments and following hospitalizations and ED visits.
• Facilitates effective communication of findings and recommendations to patient and between providers following primary care and specialty appointments.
• In collaboration with the Care Manager, uses data reporting tools in the electronic medical record, other hospital information systems, and data provided by health plans to execute a reminder system for immunizations and preventive services.
• Directs non-English speaking patients to providers conversant in their preferred language or facilitate the use of translation services.
• Increases the availability of key clinical data (discharge summaries, laboratory tests results, etc.) at time of appointments, including contacting other hospitals and physicians to obtain results of care delivered at non-SLRHC facilities.
• Effectively consults with physicians, care managers, nurses, secretaries, and practice managers in responding to patient needs.
• Communicates with patients and family to keep them fully informed of the status of any complaints and their resolution.
• Provides medical records, consultation reports to referring physicians and outside agencies in a timely manner.
• Identifies underlying systems problems or obstacles to the delivery of high levels of customer service and participates in developing action plans to bring about necessary changes.
• Serves as a liaison with health plans, helping to maintain accurate provider patient panels and demographic information.
• Facilitates and navigates patient appointments and provide information for hospital admissions surgical procedures, and other inquiries to physicians and community groups as requested.
• Communicates consistently with managers to facilitate and expedite appointments. Contact manager to overbook appointments when the next available appointment is greater than 10 days.
• Communicates with patients and referring physicians to verify insurance and all demographic information in Eagle, IDX, and eCW for pre-registration and appointments.
• Completes registration information for all scheduled clinic appointments.
• Faxes clinical information to physician offices as needed/indicated.

Qualifications

• Bachelor Degree preferred.
• Fluency in Spanish strongly preferred.

Non-Bargaining Unit, BEP - Social Work - WST, Mount Sinai West

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $20.4566 - $30.685 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.