Patient Care Front Desk Specialist

PREMISE HEALTH; Pella (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with company match

Paid holidays and vacation time

Wellness program

EAP

Job summary

Premise Health is seeking a Full Time Medical Office Receptionist to support our Health Center in Pella, IA. The role focuses on patient intake, scheduling, and billing processes to ensure smooth front-desk operations.

The candidate should have a high school diploma, a front office certificate is a plus, and at least 3 years of front desk/customer service experience, preferably in a medical setting. We offer benefits, stability, and a team-focused environment.

Qualifications

• High school diploma or GED is required.
• One year certificate from college/technical school with front office focus preferred.
• At least 3 years experience in front desk/customer service field is required.
• Experience in a medical office is preferred.

Responsibilities

• Organizes and maintains patient chart filing system and manages chart numbers.
• Answers phone calls, directs inquiries, or initiates triage slips for medical staff.
• Schedules appointments and logs into the scheduler.
• Conducts reminder calls to patients.
• Greet and direct patients, salespeople, and visitors.
• Registers patients, updates records in the system and on charts.
• Coordinates referrals through insurance and other offices.
• Prepares billings in the computerized system for finance.
• Collects payments and reconciles cash reports daily.
• Demonstrates accuracy, quality, and professionalism in duties.
• Identifies and solves problems promptly with data-driven analysis.

Skills

Customer service

Front desk

Communication skills

Problem solving

Education

High school diploma/GED

Front office certificate

Tools

Computerized scheduling

Medical billing basics

Job description

Premise Health is seeking a Full Time Medical Office Receptionist to support our Health Center in Pella, IA. The role focuses on patient intake, scheduling, and billing processes to ensure smooth front-desk operations.

The candidate should have a high school diploma, a front office certificate is a plus, and at least 3 years of front desk/customer service experience, preferably in a medical setting. We offer benefits, stability, and a team-focused environment.