Patient Care Customer Service Coordinator (WFH)

Rotech Healthcare; Murray (KY); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as a Patient Care Customer Service Coordinator, where you'll manage patient communications regarding home medical equipment deliveries. With a focus on customer service, this role offers a starting pay of $15/hr and a supportive work environment to enhance your skills while committing to patient care and satisfaction.

Benefits

Generous paid time off and paid holidays

401k

Medical, Prescription, Dental and Vision

Bonus and incentive opportunities

Qualifications

• 1-3 years of related work experience preferred.
• Ability to interpret various instructions.

Responsibilities

• Contact patients regarding delivery of equipment and take patient orders.
• Verify patient information and process orders through Online Pharmacy system.
• Resolve tracking issues and troubleshoot problems based on patient input.

Skills

Customer service

Effective communication

Multi-tasking

Education

High school diploma or GED equivalent

Tools

Microsoft applications

Job description

Patient Care Customer Service Coordinator (WFH)

Patient Care Customer Service Coordinator (WFH)

1 day ago Be among the first 25 applicants

This range is provided by Rotech Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Overview

Rotech Healthcare Inc.Â

is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.

We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepageÂ

Rotech.com

Summary

JOB INFORMATION:

We are seeking a dedicated

Patient Care Coordinator

for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

Pay starting at $15 plus a Quarterly Bonus opportunity

• Mon
  
  

Fri

scheduled shift within 6am - 6pm; possible 4 day work week with 10 hour shifts

• Work From Home after successful completion of IN OFFICE TRAININGÂ and are meeting expectations with management approval
  
  

Essential Duties And Responsibilities

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
• Obtains medically necessary documentation
• Processes patient orders through Online Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned
  
  

Qualifications

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)
  
  

Education And/or Experience

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment preferred
• Strong customer service background preferred
  
  

Skills, Knowledge And Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team
  
  

Physical Demands

• After Hours Call Center of Sleep Center works during Non-Business hours (Sleep Center has both Business and Non Business hours. Non Business hours is our After Hours Call Center)
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork
  
  

Machines, Equipment And Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, etc.
• Office equipment; fax machine, copier, printer, phone and computer
  
  

Work Environment

• Office environment
  
  

Benefits

ROTECH INFORMATION:

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunitiesÂ
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability,
  
  

Accidental death, Identity protection and Legal services

• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinationsÂ
  
  

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Rotech Healthcare by 2x

Get notified about new Customer Service Coordinator jobs in Murray, KY.

Customer Service Representative – Hybrid Positions (Hourly Wage)

Call Center Customer Service Representative – Hybrid Positions

Call Center Customer Service Representative (Onsite Training)

Hiring ASAP - Customer Service Representative – Hybrid Positions

Hiring Now - Customer Service Representative – Hybrid Positions

Hiring ASAP - Customer Service Representative

Hiring Now - Customer Service Representative

Customer Service Representative – Hybrid Positions

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.