Patient Care Coordinator - St. Petersburg, FL - 2281549

UnitedHealth Group; Saint Petersburg (FL); On-site; Confidential; Full time

Job summary

An established industry player is seeking a Patient Care Coordinator to enhance patient experiences and streamline front desk operations. This role is pivotal in ensuring that patients feel welcomed and well-informed, while also managing appointment schedules and handling inquiries. Join a diverse and inclusive team that values your contributions and offers a comprehensive benefits package, including paid time off and health plans. This is your chance to make a meaningful impact on community health and advance your career in a supportive environment.

Benefits

Paid Time Off

Medical Plan Options

Dental and Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Qualifications

• 1+ years of customer service and medical office experience.
• Ability to type at least 60 WPM is essential.

Responsibilities

• Manage front desk operations including greeting patients and scheduling appointments.
• Handle incoming calls and maintain professional communication.

Skills

Customer Service

Data Entry

Typing Speed (60 WPM)

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Location: 6350 Central Ave, Saint Petersburg, FL 33707

Schedule: Monday-Friday 8:00AM – 5:00PM

Primary Responsibilities:

• Responsible to accurately perform and professionally monitor the handling of all front desk operations, including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries and forwarding non-routine requests to appropriate personnel.
• Monitors all incoming telephone calls for prompt and courteous handling.
• Represents the Company in a professional manner following all policies and procedures.
• Assists with the inventory, maintenance of business office supplies and the compilation of business office reports.
• Assists in the completion of assigned administrative reports according to Company procedure.
• Assists Supervisor and Center Administrator with contacting all new members for prompt scheduling.
• Sustain consistent, punctual and reliable attendance.
• Performs other duties as assigned.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• More information can be downloaded at: http://uhg.hr/uhgbenefits.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of customer service experience.
• 1+ years of medical office experience.
• 1+ years of data entry experience.
• Ability to type at least 60 WPM.

Preferred Qualifications:

• Knowledge of medical terminology.

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required