Patient Care Coordinator-Grand Rapids, MI

Sonova Group; Grand Rapids (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401K with a Company Match

Medical, Dental, Vision Coverage

Free hearing aids to employees and DIS

Job summary

Sonova's AudioNova clinic in Grand Rapids, MI is seeking a Hearing Care Coordinator to support clinicians and patients. You will schedule appointments, verify benefits, and assist with daily clinic operations.

The role emphasizes patient service, outbound follow-ups, intake form handling, payments, and insurance authorizations, with a friendly, professional approach.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• Prior hearing aid experience is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to schedule follow-up tests and consultations.
• Collect patient intake forms and maintain files.
• Schedule and confirm patient appointments.
• Complete benefit checks and insurance authorizations.
• Provide first level support to patients and process payments.
• Process repairs under supervision of a licensed professional.
• Manage inventory and assist with event planning and logistics.

Skills

Verbal & written communication

Relationship building

Microsoft Office

HIPAA knowledge

EMR/EHR experience

Education

High School Diploma

Associates degree

Job description

Location: Grand Rapids, MI

5020 E. Beltline Ave. NE Suite 106 Grand Rapids, MI 49525

AudioNova, part of Sonova

Location: Grand Rapids, MI

5020 E. Beltline Ave. NE Suite 106 Grand Rapids, MI 49525

Current pay: $18.00-21.00 an hour + monthly Sales Bonus

Clinic Hours: Monday-Friday 8:30am-5:00pm

What We Offer:

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Education

• High School Diploma or equivalent
• Associates degree, preferred

Industry/Product Knowledge Required

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.