Patient Care Coordinator/ Permanent Charge Nurse

FirstHealth of the Carolinas, Inc.; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare provider as a Patient Care Coordinator, where you'll manage patient flow and ensure quality care. This role requires exceptional communication and organizational skills, supporting nursing leadership and enhancing patient experiences. Be part of a transformative approach to nursing that prioritizes holistic, patient-centered services.

Qualifications

• Current North Carolina RN licensure (or compact state).
• Minimum two years of patient care experience.

Responsibilities

• Manage patient flow while ensuring effective, quality care.
• Lead shift huddles and support daily operations.
• Resolve patient and team member complaints.

Skills

Problem-solving

Interpersonal communication

Organizational skills

Flexibility

Education

Bachelor of Nursing

Job description

Overview

Reports to: Nurse Manager/Director of Nursing

Positions Supervised: RN, LPN, Patient Care Assistant, Care Concierge, Unit Secretary

Qualifications

Required:

• Current North Carolina RN licensure (or compact state)
• Minimum two (2) years of patient care experience

Preferred:

• Bachelor of Nursing
• Specialty Certification
• Experience as a charge nurse in an acute care setting

Additional Skills

• Problem-solving, flexibility, interpersonal communication skills, and the ability to remain calm under high stress
• Ability to comply with all safety and health standards, and all relevant rules, regulations, and orders
• Clear and concise verbal and written communication skills
• Ability to perform multiple tasks in an organized manner
• Collaborates with nursing leadership to ensure resource availability for patient care
• Models service excellence with outstanding communication and feedback skills
• Ability to function effectively in all departmental assignments

Role Responsibilities

Summary: The primary objective of the Patient Care Coordinator is to proactively manage patient flow while ensuring effective, quality care. This highly visible position requires exceptional communication and organizational skills. In partnership with leadership, the coordinator supports the assigned patient care areas, facilitates patient flow, and manages systematic patient care processes. Responsibilities include leading shift huddles, completing patient assignments, supporting daily operations, ensuring team members receive meals, resolving patient, team member, and provider complaints, and escalating issues to the Nurse Manager/Director of Nursing. Additionally, the coordinator supports organizational quality initiatives, throughput goals, and the completion of daily reports and checklists.

Care Transformed.

Be a FirstHealth nurse and practice in an environment that allows you to be the nurse you have always wanted to be.

Join us for a unique opportunity to shape the future of nursing. We are transforming care delivery with innovative staffing solutions that support holistic, patient-focused services from admission to discharge.