Patient Care Coordinator (Outpatient) - Per Diem - Cancer Care Services

Adventist Health; Saint Helena (CA); On-site; USD 40,000 - 55,000; Part time

Job summary

A leading healthcare provider in Napa Valley is seeking a Patient Care Coordinator for outpatient services. This role involves coordinating patient admissions, providing clerical support, and ensuring high-quality care. The ideal candidate will have strong communication skills and a background in healthcare or business. Join a compassionate team dedicated to inspiring health and wholeness in the community.

Qualifications

• Preferred education includes High School Education/GED or Associate’s/Technical Degree.
• Experience in clerical duties and patient scheduling is beneficial.

Responsibilities

• Coordinates admitting and clerical duties for efficient patient processing.
• Answers phone calls and communicates with patients and visitors.
• Maintains department records and assists with scheduling appointments.

Skills

Communication

Customer Service

Education

High School Education/GED

Associate’s/Technical Degree in business, healthcare, or computer science

Job description

Patient Care Coordinator (Outpatient) - Per Diem - Cancer Care Services

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Job Description

Located in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care. We are comprised of a 151-bed hospital, emergency department, and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center, and Behavioral Health units. In the heart of Napa Valley, St. Helena is a charming place, offering outdoor adventures, rejuvenation at luxurious spas, popular restaurants, and perfect weekend getaways to San Francisco or the coast.

Job Summary

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.

Job Requirements

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree in business, healthcare, or computer science, or equivalent combination of education/related experience: Preferred

Essential Functions

• Greets, receives, and escorts patients/visitors, and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom, and communicates appropriately. Gives appropriate attention to complaints/requests as needed. Receives, interprets, verifies, and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects, and activities as needed.
• Completes and forwards all required information, charts, records, documents as requested. Requests previous patient records from medical records as needed. Maintains department records, reports, statistics. Orders and maintains an adequate inventory of all office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Identifies and collects co-payments and limits of services for all patients.
• Provides appropriate forms to billing and other departments. Assists with maintenance of hospital forms. Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consent forms, filing, and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance, and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at the time of appointment confirmation. Obtains all necessary billing, insurance, and other demographic information. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs, and in-services.
• Keeps waiting rooms neat, clean, and organized. Communicates with those waiting. Monitors panels for alarms and reports to the appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts, and meetings as needed. Provides clerical support for department meetings and departmental activities. Assists with research and provides administrative support to special projects.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness, and hope.