Patient Care Coordinator-Naperville, IL

Sonova Group; Naperville (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K with company match

Free hearing aids for employees

PTO and holidays

No nights or weekends

Legal Shield

Floating holiday

Job summary

Sonova's AudioNova clinic in Naperville, IL seeks a Patient Care Coordinator to deliver exceptional patient experiences and drive clinic growth. You will manage appointments, verify insurance, and support the Hearing Care Professional.

The role emphasizes patient engagement, field outreach two days weekly, and building relationships with physicians and community partners. High school diploma required; associate degree preferred. No nights or weekends.

Qualifications

• High School Diploma or equivalent required.
• Experience in hearing healthcare, sales, or customer service is a plus.
• Sales, customer service, business development, or community outreach experience preferred.

Responsibilities

• Engage patients with a welcoming, professional experience.
• Make outbound calls to schedule tests, consultations, and appointments.
• Educate patients on hearing care products and services.
• Develop relationships to encourage retention, referrals, and repeat business.
• Coordinate scheduling and clinic daily operations.

Skills

Sales & relationship-building

Outbound calls

Communication skills

Time management

Customer service

Education

High School Diploma

Associate's degree preferred

Tools

Microsoft Office

Outlook

Job description

Select how often (in days) to receive an alert:

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Patient Care Coordinator-Naperville, IL

165881

AudioNova, part of Sonova

Help Build a New Clinic. Build Relationships. Grow a Business.

Current pay: $20.00-22.00 an hour + Sales Incentive Bonus!

Clinic Hours : Monday-Friday 8:30am-5:00pm

What We Offer:

• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) plays a key role in the success and growth of the Greenfield clinic. Working closely with the Hearing Care Professional and clinical team, the HCC is responsible for creating an exceptional patient experience while helping build awareness, generate new patient opportunities, and grow the clinic within the local community.

This is apatient-focused, sales and business-growth role. The HCC builds strong relationships with patients, referring physicians, community partners, and local organizations to generate awareness and grow the clinic. Through proactive outreach, follow-up, appointment scheduling, and community engagement, the HCC helps connect people with the hearing care they need and supports the clinic in achieving its business goals.

As a Hearing Care Coordinator, you will:

Patient Engagement & Sales

• Create a welcoming, professional, and positive experience for every patient.
• Conduct consistent outbound calls to prospective patients to schedule hearing tests, consultations, and other appointments.
• Support the Hearing Care Professional in achieving clinic goals through strong patient engagement and follow-up.
• Educate patients on hearing care products, services, accessories, and available solutions.
• Develop strong relationships with patients to encourage retention, referrals, and repeat business.

Community Outreach & Business Development

• Spend approximatelytwo days per week in the fieldconducting community outreach and building awareness of the clinic.
• Build and maintain relationships with physicians, referral sources, community organizations, businesses, senior groups, and other local partners.
• Assist with identifying opportunities to increase awareness of the clinic and generate new patient referrals.
• Represent the clinic in a professional and positive manner at community events, outreach activities, and meetings.
• Take ownership of contributing to the clinic's overall growth and success.

Clinic & Patient Support

• Schedule and confirm patient appointments and manage the clinic's daily schedule effectively.
• Complete insurance benefit verification and authorization requirements.
• Provide first-level support to patients, answer questions, check patients in and out, and collect and process payments.
• Process patient orders, receive products, verify orders, and coordinate patient pick-up..
• Perform general office and administrative duties as needed.

Education:

• High School Diploma or equivalent required.
• Associate's degree preferred.
• Previous experience in hearing healthcare, hearing aids, or a related healthcare environment is a plus.
• Sales, customer service, business development, or community outreach experience is preferred.

Skills & Abilities:

• Strong sales and relationship-building skills with the ability to engage patients and build trust.
• Comfortable making daily outbound calls and proactively following up with patients and prospective patients.
• Strong verbal and written communication skills.
• Ability to build and maintain relationships with patients, physicians, referral sources, community partners, and clinical staff.
• Self-motivated, goal-oriented, and comfortable taking ownership of clinic growth initiatives.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Valid driver's licensepreferredand ability to travel locally for community outreach activities.
• Ability to identify opportunities, take initiative, and follow through.
• Proficiency with Microsoft Office and Outlook.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

#INDPCC

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.