Patient Care Coordinator-Bolingbrook, IL

Sonova USA Inc.; Bolingbrook (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K match

Medical/Dental/Vision

Free hearing aids

PTO & holidays

No nights/weekends

LegalShield

Floating holiday

Job summary

Sonova USA Inc. in Bolingbrook, IL seeks a Patient Care Coordinator to drive patient engagement and clinic growth. You will work with the Hearing Care Professional to deliver an outstanding patient experience, educate patients on care options, and coordinate appointments and outreach activities.

The role combines sales, service, and community outreach to expand patient opportunities and strengthen referral networks. Clinic hours are weekdays with no evenings or weekends required.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred.
• Experience in hearing healthcare or related field a plus.
• Sales, customer service, or community outreach experience preferred.

Responsibilities

• Create a welcoming, professional patient experience and support clinic growth.
• Conduct outbound calls to schedule tests and appointments; follow up with patients.
• Educate patients on hearing care products, services, and solutions.
• Develop relationships with patients, physicians, and community partners to drive referrals.
• Schedule and manage clinic daily operations; verify insurance benefits; process payments.
• Travel locally for community outreach and represent the clinic professionally.

Skills

Sales

Customer Service

Communication

Outbound Calls

Relationship Building

Organization

Time Management

Travel Local

MS Office

EMR/EHR experience

Education

High School Diploma

Associate's degree

Tools

MS Office

EMR/EHR

Job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Bolingbrook (IL), United States

Patient Care Coordinator-Bolingbrook, IL

165063

AudioNova, part of Sonova

Location: Bolingbrook, IL

307 N. Bolingbrook Dr. Bolingbrook, IL 60440

Current pay: $20.00-22.00 an hour + Performance-Based Sales Incentive Bonus!

Clinic Hours: Monday-Friday 8:30am-5:00pm

What We Offer:

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) plays a key role in the success and growth of the Greenfield clinic. Working closely with the Hearing Care Professional and clinical team, the HCC is responsible for creating an exceptional patient experience while helping build awareness, generate new patient opportunities, and grow the clinic within the local community.

This is a patient-focused, sales and business-growth role. The HCC builds strong relationships with patients, referring physicians, community partners, and local organizations to generate awareness and grow the clinic. Through proactive outreach, follow-up, appointment scheduling, and community engagement, the HCC helps connect people with the hearing care they need and supports the clinic in achieving its business goals.

As a Hearing Care Coordinator, you will:

Patient Engagement & Sales

• Create a welcoming, professional, and positive experience for every patient.

• Conduct consistent outbound calls to prospective patients to schedule hearing tests, consultations, and other appointments.
• Support the Hearing Care Professional in achieving clinic goals through strong patient engagement and follow-up.
• Educate patients on hearing care products, services, accessories, and available solutions.
• Develop strong relationships with patients to encourage retention, referrals, and repeat business.

Community Outreach & Business Development

• Spend approximately two days per week in the field conducting community outreach and building awareness of the clinic.
• Build and maintain relationships with physicians, referral sources, community organizations, businesses, senior groups, and other local partners.
• Assist with identifying opportunities to increase awareness of the clinic and generate new patient referrals.
• Represent the clinic in a professional and positive manner at community events, outreach activities, and meetings.
• Take ownership of contributing to the clinic's overall growth and success.

Clinic & Patient Support

• Schedule and confirm patient appointments and manage the clinic's daily schedule effectively.
• Complete insurance benefit verification and authorization requirements.
• Provide first-level support to patients, answer questions, check patients in and out, and collect and process payments.
• Process patient orders, receive products, verify orders, and coordinate patient pick-up..
• Perform general office and administrative duties as needed.

Education:

• High School Diploma or equivalent required.
• Associate's degree preferred.

Industry/Product Knowledge:

• Previous experience in hearing healthcare, hearing aids, or a related healthcare environment is a plus.
• Sales, customer service, business development, or community outreach experience is preferred.

Skills & Abilities:

• Strong sales and relationship-building skills with the ability to engage patients and build trust.
• Comfortable making daily outbound calls and proactively following up with patients and prospective patients.
• Strong verbal and written communication skills.
• Ability to build and maintain relationships with patients, physicians, referral sources, community partners, and clinical staff.
• Self-motivated, goal-oriented, and comfortable taking ownership of clinic growth initiatives.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Valid driver's license preferred and ability to travel locally for community outreach activities.
• Ability to identify opportunities, take initiative, and follow through.
• Proficiency with Microsoft Office and Outlook.
• EMR/EHR experience a plus.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

#INDPCC

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.