Patient Care Coordinator (Medical Assistant), Neuro Surgery Clinic – Full Time, Days (08HR)

Stanford Health Care; Palo Alto (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Stanford Health Care is seeking a Patient Care Coordinator (Medical Assistant) for their Neuro Surgery Clinic in Palo Alto. This full-time role focuses on providing quality patient care, managing clinic operations, and ensuring effective communication between patients and providers. An ideal candidate should have a strong customer service orientation and a commitment to patient-centered interaction.

Qualifications

• Must possess basic clinical knowledge and skills.
• Certification as a Medical Assistant preferred.
• Ability to follow instructions effectively and work independently.

Responsibilities

• Assist patients by measuring vital signs and drawing labs.
• Handle clinic administration including check-in and scheduling.
• Communicate effectively with patients and providers.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED equivalent

Medical Assisting Program Certification

Job description

Patient Care Coordinator (Medical Assistant), Neuro Surgery Clinic – Full Time, Days (08HR)

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Patient Care Coordinator (Medical Assistant), Neuro Surgery Clinic – Full Time, Days (08HR)

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1.0 FTE Full time Day - 08 Hour R2548592 Onsite 107088001 Neurology Clinic SNHC Allied Health PALO ALTO, 213 Quarry Rd, California

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Day - 08 Hour (United States of America)

Stanford Health Care is looking for Patient Care Coordinators (PCC/Medical Assistants) to be part of our strong team environment. A PCC works as the point person navigating the patients from every discipline through their clinic visit at Stanford Health Care. They work closely with other team members in different departments to provide quality patient care.

We’re looking for someone who enjoys working with patients and helping them obtain the care they need. Our team members are cross trained to work in multiple roles from front desk to back office. A few responsibilities the PCC will be assisting with are rooming patients, checking patients in and out, scheduling follow-up appointments, setting up procedural areas, assisting providers during procedures, managing providers schedules and ensuring timely communication between the patient and the provider by responding to patient messages.

There is a lot of room for growth and development working as a PCC at Stanford Health Care. If you are looking for a new opportunity…consider this as your first choice in positions!

This is a Stanford Health Care job.

A Brief Overview

As an entry position, the PCC I, is expected to learn and apply job skills, policies, and procedures to complete essential assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions and seek assistance when needed.

Locations

Stanford Health Care

What You Will Do

• Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.
  
  

Education Qualifications

• High School Diploma or GED equivalent AND one of the following:
• (1) Certificate of completion or official transcript from a medical assisting program
• (2) Completion of medical assistant training by a licensed physician or podiatrist
• (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
  
  

Experience Qualifications

• Entry Level – No previous experience required
  
  

Required Knowledge, Skills And Abilities

• All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
  
  

Licenses and Certifications

• BLS - Basic Life Support required .
  
  

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination
  
  

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $31.46 - $35.40 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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