Patient Care Coordinator II

Orthopedic ONE; Westerville (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Orthopedic ONE is seeking a Patient Care Coordinator II who will be instrumental in enhancing patient care within our orthopedic environment. This full-time role focuses on coordinating patient flow, providing education, and assisting medical staff while ensuring compliance with office policies. The ideal candidate will possess a background in medical assisting and demonstrate strong communication skills, adaptability, and teamwork.

Qualifications

• Candidates must have completed a medical assisting program.
• Prior experience in a physician office setting is essential, preferably in orthopedic care.
• Must maintain current CPR certification.

Responsibilities

• Assists physicians in coordinating and providing patient care.
• Facilitates patient flow during office hours and assists with exams.
• Obtains insurance pre-certifications for procedures.

Skills

Patient care coordination

Communication

Teamwork

Education

Medical assisting or comparable education

CPR certification

Job description

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• Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.
• RESPONSIBILITIES AND ACCOUNTABILITIES
• Clinical:
• Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
• Provides patient education related to treatment
• Answers, triages and returns phone calls
• Communicates changes to clinic schedule as needed
• Removes or applies wound dressing
• Assists in the application or teaching related to bracing/casting
• Removes sutures or staples after physician assessment of wound
• Prepares supplies and draw up injections for physician
• Electronically retrieves x-ray, MRI, or other records for physician
• Administrative:
• Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Schedules pre-admission testing for patients by contacting PCP or hospital
• Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care
• Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
• Prepares x-rays and other patient information for doctor to take to surgery
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed
• Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
• Provides coverage for vacation/sick calls from other clinicians
• Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions
• Places prescription refill orders at direction of physician
• TEAMWORK
• Teamwork:
• Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
• Works cooperatively and refrains from participating in negative conversations.
• Shares knowledge and insights with co-workers in a constructive manner.
• Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
• Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
• POLICIES AND PROCEDURES
• Policies and Procedures
• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
• QUALIFICATIONS
• Education, Experience, Certification and Licensure Requirements:
• Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.
  

• POSITION SUMMARY
• Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.
• RESPONSIBILITIES AND ACCOUNTABILITIES
• Clinical:
• Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
• Provides patient education related to treatment
• Answers, triages and returns phone calls
• Communicates changes to clinic schedule as needed
• Patient Care:
• Removes or applies wound dressing
• Assists in the application or teaching related to bracing/casting
• Removes sutures or staples after physician assessment of wound
• Prepares supplies and draw up injections for physician
• Electronically retrieves x-ray, MRI, or other records for physician
• Administrative:
• Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Schedules pre-admission testing for patients by contacting PCP or hospital
• Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care
• Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
• Prepares x-rays and other patient information for doctor to take to surgery
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed
• Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
• Provides coverage for vacation/sick calls from other clinicians
• Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions
• Places prescription refill orders at direction of physician
• TEAMWORK
• Teamwork:
• Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
• Works cooperatively and refrains from participating in negative conversations.
• Shares knowledge and insights with co-workers in a constructive manner.
• Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
• Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
• POLICIES AND PROCEDURES
• Policies and Procedures
• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
• QUALIFICATIONS
• Education, Experience, Certification and Licensure Requirements:
• Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.
  

#INDO3HR

Location: Orthopedic One

• Patient Care Coordinator Schedule: Regular Full Time, Day Shift

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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