Patient Care Coordinator I (Philadelphia)

OP Specialty Bracing; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Long & Short-Term Disability

Life Insurance and AD&D

Retirement Savings Plan

Paid Time Off (PTO) & Holidays

Job summary

OP Specialty Bracing is looking for a Patient Care Coordinator to be the first point of contact for patients and referring sources. You will greet patients, check them in and out, manage multi-line calls, and provide information about our services.

The role requires attention to detail, strong organizational skills, and the ability to multitask in a fast-paced clinic. Experience with Nymbl software and HIPAA compliance is a plus.

Qualifications

• High School or Associate Degree; related experience and/or training.

Responsibilities

• Greet patients and check them in/out.
• Answer multi-line phone calls and liaise with referring physicians/groups.
• Verify patient insurance and initiate prior authorizations.
• Collect patient balances and coordinate with billing on claims.
• Maintain electronic charts and upload documents using Nymbl software.
• Ensure HIPAA compliance and provide excellent patient service.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Education

High School or Associate Degree

Tools

Nymbl software

Job description

OP Specialty Bracing is growing, and we believe our team is the key to our success. We are hiring a Patient Care Coordinator to join our team. If you are a motivated, caring individual who wants to make a difference in the lives of children, we encourage you to apply today!

Position Description

Our Patient Care Coordinators are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Patient Care Coordinator will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines.

Core Responsibilities

Customer Service

• Greeting patients
• Checking patients in and out
• Multi-line phone coverage
• Liaison for referring physicians/groups
• Register patients by collecting insurance information, demographics, etc.
• Detail oriented
• Able to provide general company and services information
• Good verbal and written communication skills
• Compassionate, efficient, and professional
• Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies.

Administrative

• Verify patient insurance and initiate prior authorizations
• Collect patient balances
• Coordinate with referral sources to obtain physician schedules
• General chart maintenance using Nymbl software
• Scan and upload documents to electronic chart
• Support the clinic staff and office flow
• Chart checks for fitting appointments using the standard checklist form
• Work closely with billing team to ensure all documentation for claims are uploaded
• General office organization
• Following standard practices to deliver patient devices
• Ability to multi-task
• Adaptable to a dynamic environment
• Exceptional computer skills
• Maintain HIPAA compliance

Schedule Maintenance

• Coordinate and schedule all appointments.
• Review patient no shows daily: call, document, and reschedule appointments

Education/Experience

High School or Associate Degree; related experience and/or training.

Benefits Offered for Eligible Employees

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & Short-Term Disability
• Life Insurance and AD&D
• Retirement Savings Plan
• Paid Time Off (PTO) & Holidays

Equal Opportunity Employer

OPSB is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.