Patient Care Coordinator I - Northwest Hospital

Fred Hutchinson Cancer Center (Fred Hutch); Seattle (WA); Hybrid; USD 3,721,000 - 5,297,000; Full time

Benefits offered by this job

Medical/vision

Dental

Retirement

Paid vacation

Paid holidays

Tuition reimbursement

Onsite health clinic

Job summary

Fred Hutchinson Cancer Center in Seattle seeks a Patient Care Coordinator I to serve as a professional liaison among patients, families and care teams. This role uses multiple computer systems to facilitate complex scheduling and ensure smooth transitions across care settings.

You will support scheduling, triage, and information flow, while building trusted patient relationships to address individual needs.

Qualifications

• High school diploma or equivalent required.
• Clear verbal and written communication.
• Proficient in MS Word, email, and data entry in Windows environment.
• Demonstrated customer service skills.
• Able to solve complex problems and manage patient needs.
• Ability to work in a high-pressure health care setting.
• Experience with Epic or scheduling software preferred.

Responsibilities

• Schedule all patient appointments related to treatment and outside referrals.
• Coordinate with departments to ensure efficient patient flow.
• Interact with patients, families, providers, and staff to identify needs and resolve issues.
• Update patient and caregiver contact information in the EHR.
• Communicate scheduling needs to providers and staff; prioritize requests.
• Assist with training of new staff and cross-coverage as needed.
• Assist with financial clearance as necessary.
• Triage calls from physicians and patients seeking care.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Time management

Active listening

Teamwork

Education

High school diploma or equivalent

Bachelor's degree

Tools

Epic Scheduling

Windows / MS Word

Job description

Patient Care Coordinator I - Northwest Hospital

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, other Fred Hutch departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

This role will have the opportunity to work partially at our NW Hospital Community Site and remotely.

1.0 FTE - 40 hours per week - Variable Monday through Friday 8a-5p

Responsibilities

• Schedules all patient appointments related to treatment within the Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff.
• Update/block provider templates for just in time needs.
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary.
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.

Qualifications

Required:

• High school graduate or equivalent
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to work in a high pressure, deadline oriented, and complex health care environment
• Ability to review work to identify and eliminate errors and omissions
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelor's degree (BA or BS)
• Minimum of 2 years of experience in a patient care setting preferred
• Experience with Epic or other scheduling and registration software

The hourly pay range for this position is from $27.01 to $38.45 and pay offered will be based on experience and qualifications.

This role will have the opportunity to work partially at our NW Hospital Community Site and remotely.

1.0 FTE - 40 hours per week - Variable Monday through Friday 8a-5p

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Benefits

• medical/vision
• dental
• flexible spending accounts
• life
• disability
• retirement
• family life support
• employee assistance program
• onsite health clinic
• tuition reimbursement
• paid vacation (12-22 days per year)
• paid sick leave (12-25 days per year)
• paid holidays (13 days per year)
• paid parental leave (up to 4 weeks)

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.