Patient Care Coordinator I - 041

Gaddieeye; Kentucky; On-site; USD 35,000 - 45,000; Full time

Job summary

A busy optometry office in Kentucky is looking for an experienced Patient Care Coordinator. The role involves handling patient calls, managing electronic records, and ensuring payment processes are followed accurately. This position requires strong customer service skills and a commitment to teamwork within a supportive environment.

Qualifications

• Experience in customer service roles is essential.
• Familiarity with Electronic Medical Records is required.

Responsibilities

• Answer telephones and assist patients professionally.
• Verify insurance information accurately.
• Manage patient payments and account credits.

Skills

Customer Service

Communication

Tools

Electronic Medical Records

Job description

Job Description

Posted Monday, June 9, 2025 at 4:00 AM

Busy optometry office seeking an experienced Patient Care Coordinator. Typical hours are Monday - Friday 8:00 AM to 5:00 PM, with occasional Saturdays 8:00 AM to 12:00 PM

Job Duties:

• Answer the telephone in a timely and professional manner.
• Make sure that supplies are used cost-effectively, and post patient charges accurately.
• All insurance should be verified and communicated to clinical staff and patients.
• Communicate and note all financial obligations to the patient for each procedure.
• Receive payment and credit all accounts properly.
• Communicate with coworkers in a positive and caring manner to foster a team-first attitude.
• Other Front Office duties as assigned

Requirements:

• Strong customer service skills and experience
• Experience with Electronic Medical Records