Patient Care Coordinator(Hybrid)

WellBe Senior Medical; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 55,000; Full time

Job summary

WellBe Senior Medical is seeking a Patient Care Coordinator in Pittsburgh, PA, to join a compassionate home-based care team focused on delivering quality care to the elderly. Responsibilities include managing patient interactions, scheduling appointments, and coordinating with healthcare teams. The ideal candidate will possess strong communication, critical thinking skills, and a warm approach to care, alongside the ability to work collaboratively in a diverse environment.

Benefits

Positive work environment

Collaborative interdisciplinary team

Qualifications

• 2+ years of experience in healthcare practice or hospital is required.
• EMR documentation experience preferred.
• Strong professionalism and customer-centric focus.

Responsibilities

• Coordinate patient care and manage scheduling and patient records.
• Engage with patients to improve their involvement in care.
• Support interdisciplinary team and maintain digital records.

Skills

Customer Service

Critical Thinking

Communication

EMR Documentation

Technology Proficiency

Education

High school graduate or GED

Job description

Join to apply for the Patient Care Coordinator(Hybrid) role at WellBe Senior Medical

3 days ago Be among the first 25 applicants

Join to apply for the Patient Care Coordinator(Hybrid) role at WellBe Senior Medical

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

General Summary

Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA’s are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

Skills & Competencies

• Practices the WellBe mission To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
• Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
• Acts as a community resource for the patient
• Conduct patient scheduling, registration and eligibility verification
• Manage patient medical records as appropriate
• Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
• Answer patient non-clinical questions and explains the process
• Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
• Ensures all appropriate patient information is in the EMR
• Provide positive customer service and treat all patients and staff with respect
• Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
• Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
• Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
• Completes next day visit chart prep
• Utilize reporting to help providers track, meet and exceed team goal,
• Other tasks needed to accomplish team’s objectives/goals
  
  
  

Job Requirements

Educational/ Experience Requirements

• High school graduate or GED
  
  
  

License, Certification, Registration

• MA Certification-Preferred
  
  
  

Required Skills and Abilities

• 2+ years of experience working for a healthcare practice or hospital
• EMR documentation experience preferred
• High level of professionalism
• Strong critical thinking skills
• Strong customer centric focus/service skills
• Strong computer skills, including Word, Excel, and PowerPoint
• Strong verbal, written, presentation, and interpersonal communication skills
  
  
  

Supervisory Responsibility N/A

Travel requirements No travel is required

Work Conditions Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

Referrals increase your chances of interviewing at WellBe Senior Medical by 2x

Get notified about new Patient Care Coordinator jobs in Pittsburgh, PA.

Patient Services Representative - OB/GYN - Magee Women's Hospital

Patient Services Representative, Full Time (Squirrel Hill)

Lasik Patient Care Coordinator - Pittsburgh, PA Area

Patient Services Representative, Full Time (Centre Commons)

Patient Services Representative: Partners in Health - Murrysville

Patient Services Representative (Casual)

Patient Services Representative - ON SITE (Pittsburgh)

Medical Assistant/ Patient Service Coordinator

West Mifflin, PA $17.64-$26.71 2 weeks ago

Patient Services Representative (Multiple Opportunities in Allegheny County)

Patient Services Representative- Northern Gastroenterology UPMC- Wexford, PA (Full-time)

Patient Service Representative, Emergency Department ( Multiple Opportunities in Allegheny County)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.