Patient Care Coordinator - Grants Pass

OnePeak Medical Office & Corporate; Grants Pass (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Voluntary LTD

FSA

Paid Time Off

Paid Holidays

Employee Discounts

Family Discounts

Job summary

OnePeak Medical is seeking a Patient Care Coordinator to serve as the first point of contact for patients and visitors, ensuring a warm welcome and high satisfaction. You will manage scheduling, patient registration, and insurance information, while upholding HIPAA and OnePeak policies.

The role requires strong communication, teamwork, and problem-solving skills in a fast-paced environment. On-site position in Grants Pass, OR with competitive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent is required.
• Minimum 6 months of customer service experience is required.
• At least 6 months front desk/reception or scheduling in a medical office is strongly preferred.
• Prior PM/EHR experience is strongly preferred.
• Proficiency with Microsoft Office is preferred.
• Knowledge of medical billing and insurance payors is preferred.

Responsibilities

• Provide outstanding customer service and a welcoming atmosphere.
• Manage a multi-line phone system and schedule patient appointments.
• Register patients and update demographics and insurance information.
• Verify patient information and payment methods at each visit.
• Collect payments when necessary and document in the EPM.
• Maintain reception desk, waiting areas, and office files.
• Resolve patient complaints with appropriate escalation.
• Attend department and clinical meetings as scheduled.

Skills

Customer service

Communication

Teamwork

Multitasking

HIPAA compliance

Scheduling

Problem solving

Education

High school diploma or equivalent

6 months customer service experience

6 months front desk reception or scheduling experience in medical office

PM/EHR experience

Microsoft Office proficiency

Medical billing/insurance knowledge

Tools

Microsoft Office Suite

PM/EHR systems

Billing software

Phone/IVR systems

Job description

Mission| Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision| Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

As a Patient Care Coordinator , you will be the initial point of contact for patients and visitors, whether in person or over the phone. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.

Duties and Responsibilities:

• Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
• Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart.
• Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
• Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
• Register patients and update their demographic and insurance information, as well as the patient portal.
• Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.
• Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.
• Confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.
• Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
• Maintain the reception desk, waiting areas, and office files.
• Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
• Attend department and clinical meetings as scheduled.
• Fulfill any additional responsibilities as required to support OnePeak Medical

Skills and Qualifications:

• Demonstrate OnePeak values (Teamwork, Informed, Respect, Balance, Excellence).
• Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.
• Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.
• Effectively communicate with patients, staff, and providers.
• Display confidence and skill knowledge.
• Uphold company core values and treat others with respect.
• Possess good judgment, making timely and sound decisions.
• Embrace an attitude of continuous improvement.
• Demonstrate strong interpersonal skills and professionalism.
• Excel in listening, with a willingness to accept constructive feedback.
• Maintain strict adherence to patient confidentiality standards as outlined by HIPAA.
• Manage time effectively, with the ability to multitask, prioritize, and organize workloads.
• Thrive in a fast-paced environment.
• Be flexible and able to meet business needs, potentially involving travel to other clinics.
• If required, possess a valid driver's license, and maintain a personal vehicle in compliance with state laws and insurance requirements.

Education and Experience:

• High school diploma or equivalent – r equired
• 6 months of customer service experience – r equired
• 6 months of front desk reception or scheduling experience in a medical office – s strongly preferred
• Prior PM/EHR experience – s strongly preferred
• Proficiency in Microsoft Office Suite – s strongly preferred
• Computer/Tech Savvy – s strongly preferred
• Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs – s strongly preferred

Physical Requirements:

• Move supplies up to 25 lbs
• Lift equipment up to 25 lbs
• Standing and walking 50% of time
• Typing and sitting 50% of time

Salary Range for this Role

$18.54 - $21.82 USD

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan with Company Match
• Voluntary LTD, FSA, Accident, Critical Illness
• Paid Time Off and Paid Holidays
• Employee and Family Discounts