Patient Care Coordinator - Golden, CO - 2284634

Primary Care Plus; Golden (CO); On-site; Full time

Job summary

A leading healthcare organization is seeking a Patient Care Coordinator in Golden, CO. This role involves greeting patients, managing schedules, and handling payments. The ideal candidate will have strong communication and organizational skills, with a focus on delivering excellent customer service.

Benefits

Paid Time Off

Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Education Reimbursement

Qualifications

• At least 1 year of customer service experience.
• Strong communication skills required.

Responsibilities

• Greets patients and manages wait time.
• Completes check-in and check-out tasks.
• Answers phones and schedules appointments.

Skills

Communication

Organizational Skills

Time Management

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Join to apply for the Patient Care Coordinator - Golden, CO - 2284634 role at Primary Care Plus

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Role Overview

The Patient Care Coordinator greets and registers patients in a prompt, pleasant, and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts, and posts cash payment data.

Schedule & Location

Schedule: Monday – Friday, 7:00AM – 5:30PM (8-hour shift, 40-hours per week). The supervisor will determine the schedule, within the given hours, upon hire.

Location: 350 Indiana St. Golden, CO 80401. Some training will be onsite at 1707 Cole Blvd. Golden, CO.

Primary Responsibilities

1. Greets patients as they arrive and manages wait time.
2. Complete check-in and check-out tasks, including insurance verification, pre-authorizations, and copying required documents.
3. Collects co-payments, co-insurance, and deductibles; issues receipts.
4. Manages cashier box and daily deposits per company policies.
5. Processes walk-in patients and visitors.
6. Answers phones and schedules appointments.
7. Answers telephone calls, redirects calls as appropriate, assists callers with questions or concerns, and takes messages as needed.
8. Manages medical records, maintains, files/scans, and prepares for scheduling.
9. Ensures all correspondence is scanned and/or filed, processes requests for medical records release, and maintains logs.
10. Establishes and maintains effective working relationships with patients, employees, and the public.
11. Performs all other related duties as assigned.

Benefits & Compensation

Salary range: $16.88 to $33.22 per hour, based on full-time employment, local labor markets, experience, and certifications. Benefits include paid time off, holidays, medical, dental, vision, life & AD&D insurance, disability coverage, 401(k), employee stock purchase plan, education reimbursement, and more. For details, visit: http://uhg.hr/uhgbenefits.

Qualifications

• High School Diploma/GED or higher.
• At least 1 year of customer service experience with strong communication skills.
• Intermediate proficiency in Microsoft Office applications.

Preferred Qualifications

• Experience with electronic health records, healthcare scheduling, and handling multi-system phone lines.
• Knowledge of medical terminology.
• Ability to handle cash and perform mathematical computations at high volumes.

Soft Skills

• Ability to work independently and in a team, maintain good judgment and accountability.
• Strong organizational, time management, and multi-tasking skills.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.

Application deadline: Minimum 2 business days or until sufficient candidates are collected.