Patient Care Coordinator - Everett, WA - 2281557

Primary Care Plus; Everett (WA); On-site; Full time

Job summary

A leading healthcare organization is seeking a Patient Care Coordinator to manage scheduling and patient interactions in Everett, WA. The role involves coordinating procedures, communicating with patients and providers, and ensuring efficient scheduling. Candidates should have customer service experience and a high school diploma. Join a team committed to improving health outcomes and advancing health equity.

Benefits

Paid Time Off

Health Insurance Options

401(k)

Education Reimbursement

Employee Discounts

Qualifications

• 1 year of customer service or healthcare experience required.
• 1 year of experience with Microsoft Office required.

Responsibilities

• Schedule procedures and manage scheduling conflicts.
• Communicate patient concerns to physicians.
• Perform insurance pre-authorizations.

Skills

Customer Service

Healthcare

Microsoft Office

Education

High School Diploma/GED

Tools

Epic

PHS Scheduling Software

Job description

Join to apply for the Patient Care Coordinator - Everett, WA - 2281557 role at Primary Care Plus

Optum is a global organization that delivers care, aided by technology, to help millions live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Overview

Under minimal supervision, the Patient Care Coordinator (General Surgery Department) will coordinate and schedule all procedures into the scheduling system for all providers, technicians, rooms, and equipment when applicable. Works as a liaison between physicians/office staff, patients, and the service department to provide accurate and complete schedules for procedures. Provides instructions to patients regarding procedural preparation. Adheres to the policies and the policies of the department or facility providing service.

Location and Schedule

Location: 1330 Rockefeller Ave, Everett, WA

Schedule: Monday – Friday, 8 AM – 5 PM PST. Potential for 4 10-hour shifts in the future.

Primary Responsibilities

1. Schedule procedures appropriately, utilizing various scheduling tools.
2. Fill empty schedule slots due to cancellations from the patient waiting list.
3. Identify scheduling conflicts, notify relevant personnel, and rearrange schedules to resolve conflicts.
4. Call patients from referral lists to arrange preventive screenings when applicable.
5. Accurately document basic historical data to facilitate scheduling and follow protocols and guidelines for procedures/tests.
6. Communicate patient concerns regarding health status changes to physicians or medical assistants.
7. Coordinate with other clinic disciplines regarding procedures and patient care.
8. Assist with patient recalls and direct scheduling activities.
9. Interact with patients, physicians, and staff to coordinate rooms, equipment, supplies, and billing.
10. Perform insurance pre-authorizations and submit charges when applicable.
11. Provide patients with instructions for procedures, medication, and dietary restrictions.
12. Verify interpretive services and review paperwork to ensure proper referrals and medical histories.
13. Instruct patients on medication adjustments before procedures.
14. Answer phones, prioritize calls, and communicate urgent issues to clinical staff.
15. Perform patient interviews over the phone to ensure proper scheduling.

Qualifications

Required:

• High School Diploma/GED or higher
• At least 1 year of customer service or healthcare experience
• At least 1 year of experience with Microsoft Office

Preferred:

• CPR Certification
• Over 2 years of scheduling experience in a clinical setting
• Knowledge of insurance/referral processes
• Experience with Epic and PHS scheduling software

Compensation and Benefits

The hourly salary range is $16.88 to $33.22, based on experience and other factors. Benefits include paid time off, health insurance options, 401(k), education reimbursement, employee discounts, and more.

Our Commitment

UnitedHealth Group is dedicated to diversity, equity, and inclusion. We are an equal opportunity employer and a drug-free workplace. We strive to create a healthier atmosphere and address health disparities through our services and policies.