Patient Care Coordinator-Elmhurst, IL

Sonova Group; Illinois; On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, vision coverage

Free hearing aids and discounts

PTO and holidays

No nights or weekends

Legal Shield and Identity Theft

Floating holiday

Job summary

AudioNova (Sonova) in Elmhurst, IL is hiring a Hearing Care Coordinator to drive patient experience and clinic growth. You will work with the Hearing Care Professional to engage patients, promote tests, and coordinate outreach and referrals.

In this role you will educate patients on hearing care options, build relationships with physicians and organizations, and support daily clinic operations while contributing to business goals and patient satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred.
• Experience in hearing healthcare a plus.
• Sales, customer service or outreach experience preferred.

Responsibilities

• Create a welcoming, professional patient experience and drive engagement.
• Outbound calls to schedule tests, consultations, and appointments.
• Support clinic goals through patient engagement and follow-up.
• Educate patients on products, services and solutions.
• Develop relationships to encourage retention, referrals and repeat business.
• Build relationships with physicians, partners, and local organizations.
• Schedule and confirm appointments; manage daily clinic schedule.
• Verify insurance benefits and authorization requirements.
• Provide first-level patient support, collect payments.
• Process orders and coordinate patient pickup; assist with duties.

Skills

Sales skills

Relationship-building

Outbound calls

Verbal communication

Written communication

MS Office/Outlook

EMR/EHR experience

Time management

Education

High school diploma

Associate's degree preferred

Tools

EMR/EHR system

Microsoft Outlook

Job description

AudioNova, part of Sonova

Location: Elmhurst, IL

299 N York Street, Elmhurst, IL 60126

Current pay: $20.00-22.00 an hour + Sales Incentive Bonus!

Clinic Hours: Monday-Friday 8:30am-5:00pm

What We Offer:

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) plays a key role in the success and growth of the clinic. Working closely with the Hearing Care Professional to create an exceptional patient experience while helping drive new patient activity, community awareness, and overall clinic performance.

This is a patient-focused, sales and business-growth role. The HCC builds strong relationships with patients, referring physicians, community partners, and local organizations to generate awareness and grow the clinic. Through proactive outreach, follow-up, appointment scheduling, and community engagement, the HCC helps connect people with the hearing care they need and supports the clinic in achieving its business goals.

As a Hearing Care Coordinator, you will:

Patient Engagement & Sales

• Create a welcoming, professional, and positive experience for every patient.

• Conduct consistent outbound calls to prospective patients to schedule hearing tests, consultations, and other appointments.
• Support the Hearing Care Professional in achieving clinic goals through strong patient engagement and follow-up.
• Educate patients on hearing care products, services, accessories, and available solutions.
• Develop strong relationships with patients to encourage retention, referrals, and repeat business.

Community Outreach & Business Development

• Build and maintain relationships with physicians, referral sources, community organizations, businesses, senior groups, and other local partners.
• Assist with identifying opportunities to increase awareness of the clinic and generate new patient referrals.
• Take ownership of contributing to the clinic's overall growth and success.

Clinic & Patient Support

• Schedule and confirm patient appointments and manage the clinic's daily schedule effectively.
• Complete insurance benefit verification and authorization requirements.
• Provide first-level support to patients, answer questions, check patients in and out, and collect and process payments.
• Process patient orders, receive products, verify orders, and coordinate patient pick-up.
• Perform general office and administrative duties as needed.

Education:

• High School Diploma or equivalent required.
• Associate's degree preferred.

Industry/Product Knowledge:

• Previous experience in hearing healthcare, hearing aids, or a related healthcare environment is a plus.
• Sales, customer service, business development, or community outreach experience is preferred.

Skills & Abilities:

• Strong sales and relationship-building skills with the ability to engage patients and build trust.
• Comfortable making daily outbound calls and proactively following up with patients and prospective patients.
• Strong verbal and written communication skills.
• Ability to build and maintain relationships with patients, physicians, referral sources, community partners, and clinical staff.
• Self-motivated, goal-oriented, and comfortable taking ownership of clinic growth initiatives.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Professional and confident when representing the clinic in the community.
• Ability to identify opportunities, take initiative, and follow through.
• Proficiency with Microsoft Office and Outlook.
• EMR/EHR experience a plus.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

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