Patient Care Coordinator - College Park, MD

Athletico; College Park (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Care Coordinator to enhance patient experiences and streamline front office operations. This role is vital in ensuring a welcoming environment while managing patient demographics, insurance verification, and appointment scheduling. The ideal candidate will possess exceptional customer service skills and the ability to adapt to a fast-paced environment. The company is committed to empowering individuals and providing a supportive workplace culture. Join a team that values innovation and collaboration, where your contributions will make a significant impact on patient care and clinic efficiency.

Benefits

Medical, Dental and Vision Insurance

15 Days PTO

Paid Parental Leave

401K with Company Match

Pet Insurance

Well-being Programs

Qualifications

• High school degree or equivalent with related clinical experience required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Manage daily operations and maintain patient relationships with a friendly approach.
• Accurately enter patient information and manage appointment scheduling.

Skills

Customer Service Skills

Communication Skills

Documentation Skills

Time Management

Interpersonal Skills

Ability to Organize Priorities

Active Listening

Decision Making

Education

High School Degree or Equivalent

Tools

Microsoft Office

Job description

Patient Care Coordinator - College Park, MD

Pay Competitive

Location: College Park, Maryland

Employment type: Full-Time

Job Description

• Req#: 30155

Overview

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.

Job Summary:

The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.

Benefits offered with this full-time position:

• Medical, dental and vision (eligibility begins day one of employment)
• 15 days PTO (accruing starts immediately upon hire)
• 6 Major Holidays off plus 2 floating holidays yearly
• Physical Therapy Benefits
• Fertility Benefits
• Paid parental leave
• Pre-Tax & Roth 401K (for 21+) with quarterly company match
• Pet insurance
• Student Loan Resources
• Well-being programs (EAP and Headspace app) and more

Responsibilities

Essential Functions:

• Maintains and performs a warm, friendly, and welcoming relationship with all patients, staff, medical and non-medical professionals, and visitors
• Excels in the area of customer service
• Adheres to policies, procedures, and core values
• Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team
• Attempts to maintain the continuity of care when scheduling patient appointments
• Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management
• Routinely completes all HIPAA privacy and security training as required by the management team
• Answers all inbound calls within the third ring using the appropriate greeting, transferring and taking messages as needed
• Responsible for all components of scheduling appointments and properly documenting accounts as needed
• Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients
• Accurately enters patient demographics, insurance, and case information
• Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks
• Collects all monies that are due prior to each visit
• Reconciles all over-the-counter collections daily
• Accurately verifies benefits via phone
• Ensures that all visits performed are properly authorized
• Utilizes websites only in instances in which they are relevant and approved
• Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient
• Scans all patient documents within 24 hours of receipt
• Completes daily, weekly, and monthly operations and reconciliations
• Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications
• Follows up and reviews daily reports
• Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days
• Forwards all medical record requests, subpoenas, and checks to the billing office
• Maintains a neat and organized workspace
• Stays prepared for frequent audits
• Travels to an off-site location/corporate location for training or other Pivot locations as necessary
• Participates in regular meetings and any other training as requested by management
• Effectively manages time in regards to hours worked/breaks
• Submits expense reports in a timely manner
• Utilizes the Front Office Manager or Clinic Director as a resource for questions
• Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager

Additional Responsibilities:

• Maintains overall cleanliness of clinic
• Provides front office and technician services
• Sets up clinic food deliveries
• Runs errands outside the clinic as requested by management
• Performs other duties as assigned by management

Qualifications

Required Education, Skills, and Abilities:

• High school degree or equivalent
• Related experience in a clinical setting
• Understanding of medical billing practices and medical terminology
• Excellent customer service/interpersonal/communication skills
• Ability to manage self and organize multiple priorities
• Excellent documentation skills
• Proficient in utilizing Microsoft Office and other technical or software systems
• Ability to troubleshoot when necessary
• Strong sense of decision making and judgment
• Action-oriented and approachable
• A team player and effective at building teamwork
• Active listening skills and ability to adapt to change
• Effective time/priority management skills
• Ability to interact with patients and staff in a pleasant manner
• Friendly and a positive attitude is a must

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About the Company

Athletico Physical Therapy offers a wide range of physical therapy services to help you live pain-free. Request an appointment at an Athletico Physical Therapy clinic near you!