Patient Care Coordinator-CenLA

Pediatric Dentistry of Shreveport - Bossier; Alexandria (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible work hours

Competitive salary

Benefits package

Job summary

Pediatric Dentistry of CenLA in Alexandria is seeking a Patient Care Coordinator to warmly welcome patients, manage the front desk, and coordinate scheduling.

You will answer calls and emails, verify insurance, collect payments, and work with our team to ensure smooth patient experiences in a fast-paced pediatric dental setting.

New grads welcome; flexible hours and benefits available.

Qualifications

• Proven experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.

Responsibilities

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

Skills

Customer service experience

Strong communication

Dental terminology knowledge

Multitasking

Job description

We are looking to hire a Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field!

WHO WE ARE:

Our offices proudly serve families in Shreveport, Bossier City, Natchitoches, Minden, Ruston, Alexandria and surrounding areas. Our friendly team specializes in everything from first checkups and cleanings to dental sealants, fluoride treatments, cavity care, sedation dentistry, and special needs dentistry. We’re dedicated to providing affordable pediatric dental care for families in North Louisiana. This position is based out of our Alexandria location.

Visit our website: kidsmilesrus.com to learn more.

WHO WE ARE LOOKING FOR:

• Proven experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.

RESPONSIBILITIES:

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages. New grads welcome!

Pediatric Dentistry of CenLA participates in E-Verify