Patient Care Coordinator|Cardiology Laconia|Full time

Concord Hospital; Laconia (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital in Laconia, NH seeks a Patient Care Coordinator for Cardiology to serve as the primary access point for patients. You will greet patients, verify insurance, collect demographics, route inquiries, and support scheduling and patient flow to ensure timely, compassionate service.

The role requires a high school diploma, strong customer service, familiarity with medical office operations and EMR systems; Televox experience is a plus.

Qualifications

• High School diploma or GED required; annual competency exam may be required.
• Demonstrated customer service ability with the public, staff and patients preferred.
• Knowledge of medical office operations including scheduling, registration, and billing is helpful.

Responsibilities

• Greets patients and collects signatures for required documentation.
• Verifies insurance and demographic information; educates patients on resources.
• Routes calls and requests; supports scheduling and patient inquiries.
• Coordinates patient information intake and maintains medical records.
• Schedules, confirms, or reschedules appointments; promotes Patient Connect enrollment.
• Distributes mail and faxes; assists with form completion requests.
• Supports a patient-centered medical home culture; works independently and in teams.
• Coordinates multiple projects and events as needed.

Skills

Customer service

Scheduling

EMR

Medical terminology

Education

High School diploma or GED

Tools

Televox

EMR

Job description

Patient Care Coordinator|Cardiology Laconia|Full time### Patient Care Coordinator|Cardiology Laconia|Full timeApply: Laconia, New Hampshire: Full time: Posted Yesterday: R25991**Summary**Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service.**Education**High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.**Certification, Registration & Licensure**None required.**Experience**Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.**Responsibilities*** Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.* Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.* Facilitates patient care between primary, specialty, and ancillary services.* Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.* Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.* Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.* Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.* Supports a culture of “yes” In support of a patient centered medical home.* Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.Know Your Rights: Workplace Discrimination is IllegalApplicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.**Physical and Work Requirements**The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.The employee is occasionally exposed to airborne pathogens.The noise level in the work environment is usually moderate.