Practice Patient Care Coordinator|Cardiology Concord

Concord Hospital; Concord (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to serve as the primary access point for patients and families. The role includes clerical tasks, data management, patient registration, referral coordination, and answering phones, all aimed at delivering timely, efficient, and compassionate customer service.

The ideal candidate will have a high school diploma or GED, demonstrate strong customer service abilities, and be familiar with medical office operations and terminology.

Qualifications

• High School degree or GED required; must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Responsibilities

• PCC is the primary access point for patients and their families.
• Performs clerical and data management functions in support of patient registration, referral coordination, phone management and other PCC duties.
• Strives to provide timely, efficient and compassionate customer service.

Skills

Customer service

Medical office operations

Scheduling

Registration

Electronic medical records

Billing and coding

Referrals and authorizations

Payer guidelines

Regulatory compliance

Credentials and privileges

Medical terminology

Education

High School diploma or GED

Tools

EMR/EHR systems

Job description

SummaryUnder the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service.EducationHigh School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.Certification, Registration & LicensureExperienceProven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.Know Your Rights: Workplace Discrimination is IllegalApplicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.Physical and Work RequirementsThe physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.The employee is occasionally exposed to airborne pathogens.The noise level in the work environment is usually moderate.