Patient Care Coordinator- Cancer Center

massgeneralbrigham; Northampton (MA); On-site; USD 29,000 - 40,000; Part time

Job summary

Cooley Dickinson Hospital is hiring a Patient Care Coordinator to welcome patients, process medical history requests, and provide administrative services. This role is part of the 1199SEIU Bargaining Unit and reports to the Practice Manager.

Candidates should be able to interact with patients at varying intellectual levels, including adults and geriatric patients. Typical duties include scheduling specialist appointments, handling insurance issues, referrals, and serving as a liaison between

Qualifications

• High School Diploma or Equivalent required.
• Experience in a medical practice 1-2 years preferred.
• Demonstrated ability to type and operate business office equipment.
• Proficiency in PC applications including Windows and word processing.
• Strong organizational, interpersonal, oral, and written communication skills.
• Ability to work independently.

Responsibilities

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate with patients regarding appointments in a clear, supportive manner.
• Manage referrals and ancillary appointments.
• Direct medical questions to appropriate staff.
• Obtain prior authorizations/pre-certifications for tests and medications.
• Greet patients and visitors, answer calls, and maintain office operations.
• Maintain hospital and departmental policies and confidentiality.

Skills

Typing

Office equipment

Communication

Independent work

Education

High School Diploma or Equivalent

Tools

Windows

Job description

Site:

Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Patient Care Coordinator has responsibility and accountability for welcoming patients, completing medical history requests, and providing administrative services.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures.

Must be able to effectively interact appropriately to an individual's intellectual level and physical ability. 1Adult 1Geriatric

Does this position require Patient Care? Yes

Essential Functions

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate, both verbally and in written form, to all patients regarding specialist appointments, in a manner that both instructs patients and alleviates their concerns.
• Manage intensive referrals and ancillary appointments.
• Direct all medically related questions to the appropriate medical staff.
• Complete HMO specialist referral forms and forward to appropriate parties.
• Serve as liaison between specialist offices and the practice.
• Obtain prior authorizations/pre-certifications for tests and medications.
• Assist other staff (clinical and non-clinical) with administrative tasks when necessary.
• Greet patients and visitors to the office in a friendly, helpful, and respectful manner.
• Answer the telephone and refer calls to the appropriate staff.
• Open and close the office as needed.
• Maintain established hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
• Meet annual competency requirements.
• Attend meetings as required.
• Perform other functions/duties as requested.

Qualifications

Education

• High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

• Experience in a medical practice 1-2 years preferred

Knowledge, Skills and Abilities

• Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required.
• Demonstrated proficiency in PC applications including Windows and word processing required.
• Demonstrated organizational, interpersonal, oral, and written communication skills required.
• Demonstrated ability to work independently required.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$20.73 - $28.82/Hourly

Grade

SC2C27

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We in