Patient Care Coordinator, Basden Eyecare

EssilorLuxottica; Cary Woods (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in vision care is seeking a Full-Time Administrative Coordinator to enhance patient experience at their practice. The role involves greeting patients, scheduling appointments, and managing office operations. Ideal candidates will have a high school diploma, strong customer service skills, and at least two years of experience in a healthcare setting.

Benefits

Health care benefits

Retirement plans

Paid time off

Employee discounts

Qualifications

• At least 2 years of office experience in healthcare.
• Strong customer service and communication skills.
• Organizational skills and problem-solving abilities.

Responsibilities

• Greet patients promptly and schedule appointments.
• Record and update financial information and manage claims.
• Maintain office inventory and ensure a safe working environment.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Education

High School diploma or equivalent

Tools

In-store technology and software applications

Job description

Requisition ID: 888211

Store #: 00T167 Basden Eye Care

Position: Full-Time

Total Rewards: Benefits/Incentive Information

About TeamVision

TeamVision has provided superior patient care in our community, and we are committed to hiring team members dedicated to ensuring excellent vision care for every patient. Our practice fosters a work culture that supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible. We offer a positive and supportive work culture, tremendous incentive opportunities, and support professional development.

Our Practice

Our goal is to improve our patients' quality of life daily by providing top-tier eye care, expert optical professionals, and an inviting environment. We offer a wide range of vision care services including comprehensive eye exams, ocular disease management, refractive services, Vision Therapy, and more. Our Optometrists utilize modern technology and their expertise to deliver the best vision possible.

About TeamVision and EssilorLuxottica

Our practice is part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in ophthalmic lenses, frames, and sunglasses. We aim to provide operational excellence to eyecare professionals and be the leading eye care provider in our community.

General Function

This role involves coordinating the daily administration of doctors, visitors, and patients within the practice. The goal is to ensure an excellent patient experience by seamlessly linking the doctor and other practice functions, establishing the practice as the premier vision destination in the community.

Major Duties & Responsibilities

1. Greet patients promptly.
2. Answer phones courteously and promptly.
3. Schedule appointments to optimize patient satisfaction, provider time, and treatment room utilization.
4. Keep appointments on schedule and notify providers of delays.
5. Make reminder calls to patients for appointments and pickups.
6. Record and update financial information, collect charges, and manage third-party claims.
7. Maintain office inventory and equipment, order supplies, and verify receipt.
8. Maintain confidentiality of patient information per HIPAA.
9. Determine insurance eligibility based on current coverage.
10. Maintain office systems and ensure a safe working environment.
11. Follow policies and procedures, report needed changes.
12. Support team efforts by completing related tasks.
13. Work weekends and evenings as needed.
14. Adhere to attendance, dress code, and timekeeping policies.
15. Perform other administrative tasks as assigned.

Basic Qualifications

• High School diploma or equivalent
• At least 2 years of office experience in healthcare
• Strong customer service skills
• Effective communication and listening skills
• Problem-solving abilities
• Organizational skills

Preferred Qualifications

• Experience with in-store technology and software applications
• Knowledge of vision services, insurance plans, and office operations
• Strong interpersonal skills

Benefits and compensation are determined by various factors including location, experience, and qualifications. Benefits may include health care, retirement plans, paid time off, and discounts.

We provide reasonable accommodations for individuals with disabilities upon request. To request accommodations, contact the EssilorLuxottica SpeakUp Hotline or email [e-mail].

We are an Equal Opportunity Employer, considering all qualified applicants regardless of race, gender, age, disability, or other protected characteristics. Native Americans in the US are given preference per Tribal Law.