PATIENT CARE COORDINATOR - AXIS SPINE CLINIC

Surgery Partners; Coeur d'Alene (ID); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Coordinator to join their dynamic Axis Spine Team. This role emphasizes exceptional customer service and detail-oriented clerical work, ensuring smooth patient interactions and efficient office operations. As part of a highly regarded hospital known for its patient-first approach, you will contribute to a supportive environment that values employee satisfaction and professional growth. Join a team that has been recognized for excellence and be part of a culture that prioritizes wellness and work-life balance.

Benefits

Company-sponsored events

Comprehensive health coverage

Tuition reimbursement

Leadership development courses

Generous 401K retirement plan

Employee discounts

Wellness programs

Supportive work/life balance culture

Qualifications

• Detail-oriented with strong customer service skills.
• Proficient in Microsoft Office and typing at least 40 WPM.

Responsibilities

• Perform medical clerical duties and manage patient registrations.
• Handle billing documentation and process payments efficiently.

Skills

Customer Service

Effective Communication

Microsoft Office Suite

Typing Speed (40 WPM)

Education

Certified Nurse Aide (CNA)

Prior Clerical or Medical Office Experience

Job description

Northwest Specialty Hospital is seeking a detail-oriented, customer service-focused Patient Care Coordinator to join our Axis Spine Team!

We are looking for a professional individual who can work well under stress and provide excellent customer service to our patients.

Responsibilities include:

1. Performing medical clerical duties such as registration, pre-registration, and updating medical records.
2. Preparing pre-registration packets for procedures.
3. Ensuring documentation is obtained for billing and collections.
4. Processing co-payments and payments.
5. Answering incoming calls and directing them appropriately.
6. Performing nightly clinic closing procedures.
7. Calling patients for pre-registration notifications, including co-pays and deductibles.
8. Helping to room patients, recording vital signs, and other duties as assigned.

Qualifications and Preferred Experience:

• Knowledge of basic computer programs such as Microsoft Office Suite.
• Typing speed of at least 40 words per minute.
• Effective communication skills, both written and verbal.
• Strong customer service background.
• Certified Nurse Aide (CNA) certification preferred.
• Prior clerical or medical office experience preferred.

About Axis Spine and Northwest Specialty Hospital:

Axis Spine Center is North Idaho's premier spine surgery and interventional pain management practice. We recently merged with Northwest Specialty Hospital, the only 5-star outpatient hospital in the region, emphasizing "patient first" care. Our team includes board-certified and fellowship-trained spine physicians committed to comprehensive spine care, combining interventional pain management, physical therapy, and chiropractic care.

Northwest Specialty Hospital is recognized for excellence and is proudly owned and operated by local physicians dedicated to providing the best care. The hospital features 10 operating rooms, 30 inpatient beds, and various clinics across Kootenai County, offering multiple specialties.

Our hospital has received numerous awards for patient care, surgical skill, and employee satisfaction, and has been named one of the Best Places to Work in the Inland Northwest for seven consecutive years, reflecting our positive company culture and patient-centered approach.

Employee Perks and Benefits:

• Company-sponsored events such as sports, BBQs, and holiday parties.
• Comprehensive health coverage (Medical, Dental, Vision).
• Tuition reimbursement and ongoing education opportunities.
• Leadership development courses.
• Generous 401K retirement plan.
• Employee discounts throughout the hospital and community.
• Wellness programs including weight loss challenges, dietitian access, and gym discounts.
• Supportive work/life balance culture.

Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.

We adhere to federal employment laws and provide the necessary rights information, available in our Know Your Rights notice from the Department of Labor.