Patient Care Coordinator - Auburn, MA

UNIVERSITY OF NEW HAMPSHIRE; Auburn (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Patient Care Coordinator to join their dynamic team. In this role, you will support clinical processes, ensuring excellent customer service while meeting financial and clinical goals. Your contributions will directly impact patient care and health outcomes, fostering a positive environment for both staff and patients. With a commitment to diversity and inclusion, this organization offers comprehensive benefits, including a sign-on bonus for new team members. If you are passionate about healthcare and customer service, this is the perfect opportunity for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Purchase Plan

Education Reimbursement

Employee Assistance Programs

Voluntary Benefits

Qualifications

• 1+ years of healthcare, customer service, or administrative experience.
• Reliable transportation and valid driver's license.

Responsibilities

• Verify patient insurance coverage and eligibility using computer systems.
• Handle patient-care related calls and provide routine information.
• Document information in the system and prepare patient charts.

Skills

Customer Service

Multitasking

Critical Thinking

Communication

Organizational Skills

Education

High School Diploma/GED

Tools

Microsoft Office

EPIC

Job description

Optum and Reliant Medical Group (Gastroenterology) Patient Care Coordinator Job Description

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization committed to delivering care through technology, helping millions live healthier lives. Join our team to directly impact health outcomes and promote health equity worldwide. We value diversity, inclusion, talented peers, and offer comprehensive benefits and career growth opportunities. Our motto: Caring. Connecting. Growing together.

Position: Patient Care Coordinator

We are seeking a friendly, patient-focused, and detail-oriented individual to join our team at Reliant Medical Group (Gastroenterology). The role involves supporting clinical processes, working cooperatively with the care team, and ensuring excellent customer service while meeting financial and clinical goals.

Schedule: Monday-Friday, 8:30am-5pm EST

Location: 4 Brotherton Way, Auburn, MA

Primary Responsibilities:

1. Verify, re-verify, and authorize patient insurance coverage and eligibility using computer systems; update patient demographic and insurance information; manage encounter forms and submit to billing.
2. Handle patient-care related calls, provide routine information, and refer to appropriate personnel.
3. Prioritize and respond to emergency needs, contacting physicians as necessary.
4. Address patient questions regarding scheduling, billing, prescriptions, and rescheduling.
5. Document information in the system, prepare patient charts, and ensure completeness.
6. Maintain and update the Telephone Message System (TMS), distribute messages accordingly.
7. Enter referrals, ensure referral numbers are linked, and assist with referral-related inquiries and issues.
8. Coordinate and communicate appointment schedules, including rescheduling and no-shows.
9. Maintain recall lists and communicate with patients as needed.
10. Assist with processing administrative paperwork and follow up to expedite actions.
11. Guide departmental personnel on policies and procedures, and ensure compliance with health and safety standards.
12. Participate in professional development activities and meetings.
13. Perform other duties as required.

Benefits of Working with UnitedHealth Group:

• Paid Time Off, holidays, medical, dental, vision, and life insurance
• 401(k), Employee Stock Purchase Plan, education reimbursement, and discounts
• Employee Assistance and Referral Programs, voluntary benefits

Additional details are available at: http://uhg.hr/uhgbenefits

Qualifications:

Required:

• High School Diploma/GED or higher
• 1+ years of healthcare, customer service, or administrative experience
• Reliable transportation and valid driver's license

Preferred:

• Medical secretarial/office training
• Excellent customer service, multitasking, critical thinking, communication, and organizational skills
• Experience with Microsoft Office and EPIC

Note: Sign-on bonus available only to external candidates. Internal candidates are ineligible.

The salary range is $16.88 to $33.22 per hour, based on experience and location. We are committed to equitable pay and comprehensive benefits.

UnitedHealth Group's mission is to improve health outcomes and address disparities, fostering an inclusive environment. We are an Equal Opportunity Employer and a drug-free workplace.