Patient Care Coordinator - Alderney Dental

Dentalcorp; Hanover (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A well-established dental practice in Hanover, NH is seeking a passionate Dental Administrator to enhance patient experiences. You'll handle appointment scheduling, manage patient queries, and ensure smooth operations within the dental office. With competitive compensation, personal days, and comprehensive benefits, this role offers opportunities for career development and work-life balance.

Benefits

Competitive compensation

Total rewards package with discounts

Employee and Family Assistance Program (EFAP)

Career development opportunities

Social and CE events

Work-life balance and flexibility

Qualifications

• Minimum 1 year of Administrator experience is required.
• Clinical background considered an asset.
• Experience with Dental software.

Responsibilities

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps.
• Manage all patient calls and inquiries with a smile.
• Effectively manage the recall system and accurately maintain the patient database.

Skills

Customer Service

Organization

Communication

Empathy

Education

Administrator experience

Tools

Dental software

Job description

About us:

Conveniently located in the historic Stern Building, Alderney Dental has been serving the Dartmouth community since 1982. Our modern dental office combines the historic charm of our building with advanced dental technology, such as intraoral cameras, panoramic and digital x-rays.

Our welcoming team at Alderney Dental Group is looking for a passionate and caring Dental Administrator to join us in caring for our dedicated patient base. We are a busy and established family-oriented practice located in the heart of Downtown Dartmouth, conveniently on a major bus route and across the street from the ferry terminal, making us easy to locate and close to many great restaurants. We offer personal days and additional paid holidays. Medical/dental benefits are available.

Schedule:
Monday - Friday: 7:30 AM - 5:30 PM

Benefits of Joining Our Team:
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of Administrator experience is required
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.