Patient Care Coordinator (12-Month Contract)

McKesson; United States; Hybrid; USD 35,000 - 47,000; Full time

Job summary

McKesson in Mississauga, Ontario, is seeking a Patient Care Coordinator to support infusion and injection treatments across INVIVA clinics. You will coordinate referrals, appointments, nursing availability, and pharmacy deliveries to ensure timely, well-organized care.

As a key liaison between patients, healthcare professionals, and internal teams, you will communicate clearly and manage scheduling throughout the patient journey.

Qualifications

• Post‑secondary diploma or degree, or an equivalent combination of education and relevant experience.
• Minimum of two years of experience providing customer service or administrative support in a high-volume environment.
• Experience handling calls, emails, scheduling, and electronic documentation.
• Proficiency with Microsoft Office and scheduling or CRM systems.
• Fluency in English.

Responsibilities

• Process patient referrals and schedule infusion and injection appointments within service-level agreements.
• Coordinate nurse availability, clinic capacity, and pharmacy deliveries.
• Contact patients to confirm appointments and provide preparation instructions.
• Send welcome communications and keep patients informed throughout their care journey.
• Manage inbound and outbound calls and emails within performance standards.
• Maintain accurate patient information in scheduling and documentation systems.
• Coordinate appointment changes and follow-ups for cancellations or no-shows.
• Collaborate with physicians, nurses, pharmacy teams, clinics, and program coordinators.
• Ensure clinics have resources and supplies for scheduled treatments.
• Provide scheduling coverage across INVIVA clinics as needed.

Skills

Customer service

Communication

Time management

Detail oriented

Empathy

Education

Post-secondary diploma or degree

Tools

Microsoft Office

Scheduling systems

CRM systems

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is looking for a Patient Care Coordinator to support infusion and injection treatments across our INVIVA clinics. In this role, you will coordinate patient referrals, appointments, nursing availability, and pharmacy deliveries to help ensure patients receive timely and well-organized care.

As a key connection between patients, healthcare professionals, pharmacies, and internal teams, you will provide clear communication and accurate scheduling throughout the patient journey. This opportunity is ideal for someone who is organized, detail-oriented, comfortable managing a high volume of requests, and passionate about delivering an excellent patient experience.

This is a 12-month contract, full-time hybrid position based in Mississauga, Ontario.

What You’ll Do

• Process patient referrals and schedule infusion and injection appointments within established service-level agreements.
• Coordinate nurse availability, clinic capacity, and pharmacy medication deliveries.
• Contact patients to confirm appointments and provide clear preparation instructions.
• Send welcome communications and keep patients informed throughout their care journey.
• Manage inbound and outbound telephone calls and emails within established performance standards.
• Maintain complete and accurate patient information in scheduling and documentation systems.
• Coordinate appointment changes and follow up on cancellations or missed appointments.
• Collaborate with physicians, nurses, pharmacy teams, clinics, and program coordinators.
• Help confirm that clinics have the required resources and supplies for scheduled treatments.
• Provide coverage and scheduling support across INVIVA clinics based on operational needs.

Basic Requirements

• Post‑secondary diploma or degree, or an equivalent combination of education and relevant experience.
• Minimum of two years of experience providing customer service or administrative support in a call centre, healthcare, clinic, or similarly high-volume environment.
• Experience managing telephone calls, emails, appointment scheduling, and electronic documentation.
• Proficiency with Microsoft Office and computer-based scheduling or customer management systems.
• Fluency in English.

Preferred Skills and Experience

• Experience coordinating patient, client, or healthcare services.
• Experience working in a medical office, specialty pharmacy, infusion clinic, patient support program, or healthcare call centre.
• Knowledge of patient referrals, appointment scheduling, or medication delivery coordination.
• Strong organizational and time‑management skills.
• Ability to prioritize multiple requests while maintaining accuracy and confidentiality.
• Clear, professional, and empathetic communication skills.
• Strong attention to detail and comfort working with performance metrics, service‑level agreements, and key performance indicators.
• Ability to collaborate effectively with patients and multidisciplinary healthcare teams.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position $50,000 - $66,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!