Patient Care Coordinator

Socket.dev; York (York County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

BCBS Medical & Dental insurance

Vision Coverage

Life Insurance (employee)

Short-term & Long-Term Disability

Pet Insurance Coverage

401(k) plan w/match

HSA / FSA

Identity Theft Protection

Legal Services Package

Hospital/Accident/Critical Care

Paid Time Off

Job summary

Susquehanna Oral & Maxillofacial Surgery seeks a Patient Care Coordinator to manage front desk duties and patient experience. You will greet visitors, maintain records, answer calls, schedule appointments, and collect payments, ensuring a smooth, welcoming visit.

The role emphasizes customer service, teamwork, and adherence to safety standards in a busy specialty dental practice.

Qualifications

• 1+ years of front desk experience or equivalent role.
• Familiarity with office machines (fax, printer, etc.).
• Excellent phone skills and clear communication.
• Strong written and verbal communication; good people skills.
• Organized, detail-oriented and able to multitask.
• Problem-solving and customer-service oriented.
• Ability to work well with others and be a team player.
• Must sit/stand for extended periods and operate standard office gear.
• Adheres to OSHA and infection control standards.

Responsibilities

• Welcoming patients to the dental office with a friendly demeanor.
• Maintain accurate patient records and communications.
• Answer incoming calls and redirect or take messages.
• Check, sort and forward emails; keep records current.
• Greet patients warmly and schedule appointments.
• Collect payments and manage front desk duties.
• Keep front desk tidy with necessary materials.
• As needed, assist with other office responsibilities.

Skills

Front desk experience

Phone skills

Communication

Organizational skills

Multi-tasking

Customer service

Team player

OSHA / infection control

Stamina

Education

High school diploma

Tools

Office equipment (fax, printer)

Job description

Our office, Susquehanna Oral & Maxillofacial Surgery, is seeking a Patient Care Coordinator to join our busy specialty practice.

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.

Your Responsibilities

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:

• Welcoming patients to the dental office
• Maintaining accurate patient records
• Answering all incoming calls and redirecting them or keeping messages
• Check, sort and forward emails
• Keep updates records and files
• Greet patients in a positive, friendly manner
• Schedule appointments
• Collect payments
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Your Background

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:

• 1+ years of proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Excellent phone skills
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Work well with others
• A high school diploma
• Desires to help your patients
• Must be able to sit and stand for extended periods of time.
• Must be able to operate standard office equipment
• Must be able to assist patients safely in and out of chairs or treatment areas
• Must be able to maintain clinical positioning for extended periods
• Must be able to work around medical equipment and instruments
• Must be able to adhere to OSHA and infection control standards
• Must be able to perform repetitive hand and wrist movements
• Must be able to respond quickly in emergency situations

If this sounds like you, you will fit right in with the team!

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

Your Benefits & Perks:

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

2990 Eastern Boulevard, York, PA 17402

#priority

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Position Base Pay Range

$18—$22 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/

Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.

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