Patient Care Coordinator

UnitedHealth Group; West Orange (NJ); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Health plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary benefits (pet insurance, etc

Job summary

UnitedHealth Group's Optum NY/NJ is seeking a Patient Care Coordinator in West Orange, NJ. The role focuses on patient data, insurance verification, scheduling, and coordinating care within a fast-paced team committed to high-quality service.

You will work from a 40-hour week with shifting daytime hours, supporting documentation, HIPAA compliance, and seamless communication with patients and clinicians to ensure timely, accurate care delivery.

Qualifications

• High school diploma or GED required.
• 1+ years of medical front office experience.
• Proficiency with MS Word, Excel, Outlook.
• Ability to cover other offices and reliable transportation.
• Ability to work the posted schedule.

Responsibilities

• Obtain accurate patient information and insurance details.
• Perform insurance verification on the date of service.
• Obtain signatures and upload documents to the chart.
• Maintain medical records and correct registration errors.
• Schedule appointments and answer calls promptly.
• Handle referrals and follow-up services with providers.
• Comply with HIPAA and OSHA requirements.

Skills

Front office

Insurance verification

Scheduling

HIPAA compliance

Communication

Education

High School Diploma or GED

Tools

Epic EMR

MS Word

Excel

Outlook

Job description

Optum NY/NJ, is seeking a Patient Care Coordinator to join our team in West Orange, NJ Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Optum has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Working Hours: A 40-hour work week, Monday from 8:00 am to 7:00pm, Tuesday from 8:00am to 8:00pm, Wednesday 8:00 am to 5:00 pm, Thursday 8:00 am to 7:00 pm, and Friday 8:00 to 6:00 pm.Rotating Saturdays from 8:00 am to 2:00 pm.The schedule will be determined by the supervisor upon hire.

Location: 449 Mount Pleasant Ave, Second Floor, West Orange, NJ 07052

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Accurate and complete occupational medicine registration workflow
• File and maintain medical records
• Consistently correct registration work queue errors
• Confirms and schedule appointments
• Answer telephone calls promptly and courteously
• Perform referral documentation promptly
• Working daily in the claims edit work queue and referrals work queue to correct registration errors for submission to insurance companies
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Notify clinical staff of schedule changes as they occur
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
• Perform other related duties and assignments as required
• Organize and maintains medical records
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Work Independently, and Assist with Clinical duties on a limited basis
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Highschool Diploma\ GED
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Intermediate computer proficiency including MS Word, Excel and Outlook be able to use multiple web application
• Ability to cover other offices as needed, and have reliable transportation
• Ability to work schedule listed in the posting.

Preferred Qualifications:

• Knowledge of Epic EMR software
• 1+ years of customer service experience

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

For more information on our Internal Job Posting Policy, click here.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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