Patient Care Coordinator

AEG Vision; Waupaca (WI); Hybrid; USD 34,000 - 52,000; Full time

Job summary

AEG Vision is seeking a Patient Care Coordinator to provide exceptional front-desk service. You will welcome patients and vendors, handle check-in/check-out, and manage insurance information in the EMR system with accuracy.

Responsibilities include confirming insurance eligibility, preparing claims, collecting payments, and maintaining a clean, organized workspace. Full-time, on-site position with a commitment to confidentiality and excellent patient service.

Qualifications

• High school diploma or equivalent is required.
• Basic computer literacy is required.
• Strong organizational skills and attention to detail are essential.
• Strong communication skills (verbal and written) and ability to maintain confidentiality.

Responsibilities

• Greet patients, customers, and vendors entering the practice in a friendly and welcoming manner.
• Answer and respond to telephone inquiries in a professional and timely manner.
• Gather patients and insurance information.
• Verify and enter patient demographics into EMR ensuring all fields are complete.
• Verify vision and medical insurance information and enter EMR.
• Communicate insurance information to patients clearly.
• Pull schedules to check insurance eligibility prior to appointments and ensure files are complete.
• Prepare insurance claims and run reports to ensure charges are billed and filed.
• Print and prepare forms for patient visits.
• Collect and document all charges, co-pays, and payments into EMR.
• Allocate balances to insurance as needed.
• Maintain a clean workspace at all times.
• Use equipment and supplies economically.
• Perform other duties as assigned by manager.

Skills

Customer service

Communication skills

Data entry

Organizational skills

Education

High School Diploma or Equivalent

Job description

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

• Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
• Answers and responds to telephone inquiries in a professional and timely manner
• Gathers patients and insurance information
• Verifies and enters patient demographics into EMR ensuring all fields are complete
• Verifies vision and medical insurance information and enters EMR
• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients visit
• Collects and documents all charges, co-pays, and payments into EMR
• Allocates balances to insurance as needed
• Always maintains a clean workspace
• Practices economy in the use of _me, equipment, and supplies
• Performs other duties as needed and as assigned by manager

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Full Time / Part Time

Full-time

Work Location

On-Site

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion.