Patient Care Coordinator

AEG Vision, LLC; St. Ann, Northern (MO, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

AEG Vision, LLC is seeking a Patient Care Coordinator to welcome patients, collect and verify demographics and insurance information, and manage check-in/out processes. You will interact with patients, vendors, and staff, answering calls promptly and maintaining confidentiality while handling EMR entries accurately.

The role requires strong organizational and communication skills, attention to detail, and the ability to manage insurance information and claims efficiently in a high-volume eye

Qualifications

• High school diploma or equivalent.
• Basic computer literacy.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Welcome patients and greet guests and vendors in a friendly, professional manner.
• Answer and respond to telephone inquiries in a timely manner.
• Gathers and verifies patient and insurance information in the EMR.
• Verifies vision and medical insurance information in EMR.
• Communicates insurance information to patients clearly.
• Checks insurance eligibility before appointments and prepares files.
• Prepares insurance claims and runs reports to ensure charges are billed.
• Prints and prepares forms for patient visits.
• Collects and documents charges, co-pays, and payments in EMR.
• Allocates balances to insurance as needed.
• Maintains a clean workspace and uses supplies efficiently.
• Performs other duties as assigned by manager.

Skills

Strong organizational skills

Strong communication skills

Attention to detail

Confidentiality

Basic computer literacy

Education

High school diploma or equivalent

Job description

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

• Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
• Answers and responds to telephone inquiries in a professional and timely manner
• Gathers patients and insurance information
• Verifies and enters patient demographics into EMR ensuring all fields are complete
• Verifies vision and medical insurance information and enters EMR
• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients visit
• Collects and documents all charges, co-pays, and payments into EMR
• Allocates balances to insurance as needed
• Always maintains a clean workspace
• Practices economy in the use of _me, equipment, and supplies
• Performs other duties as needed and as assigned by manager

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Full Time / Part Time

Full-time

Work Location

On-Site

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