Patient Care Coordinator

Smile Brands Inc.; Waunakee (WI); On-site; USD 26,000 - 30,000; Full time

Job summary

Smile Brands Inc. in Waunakee, WI is seeking a Patient Care Coordinator who will be one of the first people patients meet.

You will help guests feel welcomed, informed and supported from scheduling their appointment to understanding treatment and payment options. Our G3 approach—Greeting, Guiding and Gratitude—will guide your interactions as you greet, guide and support patients, verify insurance, explain care options and coordinate payments while partnering with the dental team to create a

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting patients warmly and making them feel valued from arrival.
• Support patients with check-in/check-out, scheduling, insurance verification and answering questions about their care.
• Explain treatment options and payment plans to patients.
• Maintain an efficient schedule and communicate with the dental team.
• Provide clear information to patients and doctors.

Skills

Communication skills

Interpersonal skills

Customer service experience

Rapport building

Attention to detail

Teamwork

Patient-first approach

Job description

Overview

As a Patient Care Coordinator, you’ll be one of the first people our patients meet and an important part of their experience with us. You’ll help patients feel welcomed, informed and supported throughout their dental journey—from scheduling their appointment to understanding their treatment and payment options.

You’ll bring our G3 approach—Greeting, Guiding and Gratitude—to life by creating meaningful connections with patients and making every visit feel personal, positive and easy.

Schedule (days/hours)

Monday 8:00AM-4:30 PM, Tuesday 9:30 AM-6:00 PM, Wednesday 8:00AM-4:30 PM, Thursday 8:00AM-4:30 PM Friday 8:00 AM-1:00pm

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Why You’ll Love This Role

This isn’t just a front-office position. You’ll play an important role in helping patients feel comfortable, understand their care and take the next step toward a healthier smile.

You’ll have the opportunity to build relationships with patients, work alongside a supportive dental team and develop valuable skills in healthcare, customer experience and dental practice operations.

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$19-$22/hour

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]