Patient Care Coordinator

FlyteHealth; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

A healthcare technology company is looking for a Patient Support Coordinator to optimize their Evolve platform and EMR while assisting with various administrative duties. Responsibilities include scheduling appointments, managing patient records, and collaborating with healthcare professionals. Candidates should have at least 2 years of experience in a provider office or call center and possess excellent organizational and customer service skills. The role is currently remote, offering flexibility in scheduling.

Qualifications

• 2+ years of experience in provider office settings.
• 2+ years of experience in a call center or as a receptionist.
• Knowledge of federal and state regulations.
• Ability to multitask in a fast-paced environment.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Verify insurance eligibility.
• Ensure compliance with HIPAA regulations.
• Maintain clear communications with patients and providers.

Skills

Organizational skills

Customer service skills

Multitasking ability

Organizational skills

Customer service

Multitasking

US resident

Job description

The Role

We are looking for a Patient Support Coordinator to join our growing team to optimize the use of FlyteHealth’s Evolve platform and EMR to handle various administrative duties for the practice as well as tend to patient and provider needs. This role will primarily focus on scheduling patient appointments based on customer contracts, sending and receiving patient records and documents, and optimizing practice front‑office workflows. Duties may also include registering patient demographic and insurance information across multiple platforms, triaging and taking messages for patient calls, and collaborating with physicians, nurse practitioners, registered nurses, and registered dietitians to ensure high‑quality and reliable care. As new staff is hired, support may be required for onboarding and training. This role is currently remote and will likely remain remote for the foreseeable future, subject to change as the company grows and evolves.

Schedule Requirements

• Monday – Saturday: 8:00 am – 9:00 pm EST
• Sunday: 1:00 pm – 9:00 pm EST

****Please be willing to commit to the schedule before applying

Key Responsibilities

• Verify insurance eligibility
• Ensure compliance with HIPAA regulations
• Maintain clear communications with patients and providers

Qualifications

• 2+ years of experience in provider office settings
• 2+ years of experience in a call center or as a receptionist for a busy practice
• Knowledge of federal and state regulations
• Excellent organizational and customer service skills
• Ability to multitask in a fast‑paced environment
• Reside within the United States

Equal Opportunity Statement

FlyteHealth values diversity and is committed to equal opportunity for all persons regardless of their race, religion, color, creed, marital status, age, national origin or ancestry, physical disability, medical condition, sexual orientation, and gender identity.