Patient Care Coordinator

Hispanic Alliance for Career Enhancement; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Patient Intake Coordinator to facilitate patient admissions and maintain communication across various departments. Responsibilities include processing patient orders and coordinating with the Insurance Verification Team. The ideal candidate has at least two years of customer service and healthcare experience. This is a full-time position with a salary range of $17.00 - $31.30 per hour.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness and counseling programs

Tuition assistance

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Typing skills of 40-50 wpm.
• Experience using multiple screens.

Responsibilities

• Process orders from referral sources and patients.
• Document referral requests and assess patient needs.
• Coordinate with the Insurance Verification Team.
• Relay insurance information to patients and referral sources.

Skills

Customer service experience

Healthcare experience

Microsoft Office proficiency

Insurance terminology knowledge

Call Center experience

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Overview

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Join the Coram/CVS team as a Patient Intake Coordinator and you will support the Enteral Nutrition Center with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
• Assess patient needs and document referral requests for coordination of care
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients
• Training will occur virtually & must be able to work alone

This is a full-time, permanent, benefited position and is NOT through an agency.

Required Qualifications

• Minimum two years experience in customer service
• Minimum two years experience in healthcare
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word

Preferred Qualifications

• Insurance terminology
• Medical Benefit knowledge
• Typing skills 40-50 wpm
• Multi-tasking
• Using multiple screens
• Call Center experience
• Basic math skills

Education

High School diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

• Great benefits for great people
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit the CVS Health careers benefits page. We anticipate the application window for this opening will close on: 11/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.