Patient Care Coordinator

Memorial Physician Practices; Tampa (FL); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Paid family leave and paid time off

Tuition and certification assistance

401(k) retirement plan with company 匹

Job summary

Tampa General Behavioral Health Hospital is seeking a Patient Coordinator to support adolescents by supervising the therapeutic environment and coordinating care with RNs, Behavioral Health Technicians, and therapists.

The role emphasizes trauma-informed care, patient education groups, and de-escalation techniques, with opportunities to mentor staff and contribute to improvement projects.

Qualifications

• Requires high school diploma or GED.
• Requires an Associate degree in psychology, social work, or related field.
• Minimum of two years of behavioral health experience.
• Experience facilitating patient education or therapeutic groups.
• Ability to verbally de-escalate patient behaviors.

Responsibilities

• Maintains a safe, trauma-informed, patient-centered therapeutic environment.
• Provides continuous patient supervision, interaction, support, and positive role modeling.
• Uses therapeutic communication, problem-solving, crisis intervention, and de-escalation techniques.
• Encourages patients to participate in educational groups and therapeutic activities.
• Facilitates patient education groups and other approved activities.
• Conducts routine safety checks and identifies potentially unsafe items or conditions.
• Reports changes to the Registered Nurse and supports treatment planning.
• Completes required documentation accurately per hospital policy.
• Provides shift handoffs and communicates important patient/unit information.
• Serves as a preceptor for new employees and supports committees and process improvement.

Skills

Behavioral health experience

Patient education groups

De-escalation techniques

Communication skills

Education

Associate degree in psychology or social work

High school diploma or GED

Job description

Tampa General Behavioral Health Hospital

Job Title: Patient Coordinator

Schedule: Full-Time | Day Shift

Shift: 8 Hour 7:00 AM - 3:30 PM

Your Experience Matters

Tampa General Behavioral Health Hospital is operated jointly with Lifepoint Health and Tampa General Hospital. We are committed to creating a safe, structured, and therapeutic environment for every patient. As a Patient Coordinator, you will provide continuous patient support, coordinate the therapeutic environment, and collaborate with Registered Nurses, Behavioral Health Technicians, therapists, and other members of the treatment team.

More About Our Team

Our team provides compassionate behavioral healthcare in a collaborative and patient-centered environment. We are seeking someone who is passionate about working with adolescents, experienced in facilitating patient education groups, and confident in verbally de-escalating challenging patient behaviors. This guidance was provided directly by the hiring team.

How You'll Contribute

A Patient Coordinator who excels in this role:

• Maintains a safe, trauma-informed, and patient-centered therapeutic environment.
• Provides continuous patient supervision, interaction, support, and positive role modeling.
• Uses therapeutic communication, problem-solving, crisis intervention, and de-escalation techniques.
• Encourages patients to participate in educational groups, therapeutic activities, and activities of daily living.
• Facilitates patient education groups and other approved therapeutic activities.
• Conducts routine safety checks and identifies potentially unsafe items or conditions.
• Reports physical, behavioral, or psychiatric changes to the Registered Nurse.
• Provides feedback to the interdisciplinary team to support treatment planning.
• Completes required documentation accurately and according to hospital policy.
• Provides shift handoffs and communicates important patient and unit information.
• Serves as a preceptor and mentor for new employees.
• Supports hospital committees, continuing education, and process-improvement projects.
• Performs other duties as assigned by nursing and clinical leadership.

What We're Looking For

Applicants should demonstrate a passion for supporting adolescents and improving behavioral health outcomes. Additional requirements include:

• High school diploma or GED required.
• Associate degree in psychology, social work, or a related field required.
• At least two years of behavioral health experience required.
• Experience facilitating patient education or therapeutic groups.
• Ability to verbally de-escalate patient behaviors.
• Knowledge of behavioral healthcare and trauma-informed practices.
• Strong communication, organization, collaboration, and mentoring skills.
• CPR certification within 30 days of employment and before patient contact.
• De-escalation certification within 30 days of employment and before completing orientation.
• Trauma-informed care training within 30 days of employment.
• Dialectical behavior therapy training within 90 days of beginning the role.

Why Join Us

We believe investing in our employees is an important part of providing excellent patient care. Benefits may include:

• Medical, dental, and vision coverage
• Life and disability insurance
• Paid family leave and paid time off
• Tuition and certification assistance
• 401(k) retirement plan with company match
• Employee wellness programs
• Ongoing professional development and advancement opportunities

More About Tampa General Behavioral Health Hospital

Tampa General Behavioral Health Hospital is a 96-bed behavioral health facility serving the Tampa community. The hospital provides behavioral health services through a collaborative and multidisciplinary care model.

Equal Employment Opportunity Statement

Tampa General Behavioral Health Hospital is an Equal Opportunity Employer. Tampa General Behavioral Health Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.