Patient Care Coordinator

Healthcare Revenue Group; Spring Hill (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid PTO

Weekday schedule

Job summary

Injoy Hearing in Spring Hill, Florida, is seeking a Customer Care Associate who will call patients needing help with their hearing aids, walk them through fixes, schedule appointments, and follow up to ensure success.

This role emphasizes outbound calls, weekday daytime hours, no nights or weekends, and medical/dental/vision benefits plus a 401(k) with match. High-volume outbound calling experience is preferred.

Qualifications

• High school diploma or equivalent.
• Experience making a high volume of outbound calls.
• 1+ year in customer service or patient-facing work.
• Comfortable working a queue and moving between software systems while on a call.

Responsibilities

• Handle a queue of service tickets and call patients.
• Outbound dialing, leaving voicemails, and follow-ups.
• Schedule fittings and coordinate calendar with providers.
• Check back after each appointment to confirm resolution.

Skills

Outbound calling

Customer service

Phone etiquette

Education

High school diploma or equivalent

Tools

CRM software

Job description

You’ll spend your day calling patients who need help with their hearing aids - walking them through the fix, getting them on the schedule, and checking back afterward to make sure it worked. This is a role for someone who’d rather be the one making the call than waiting for the phone to ring.

What you’ll earn

$18-$22/hour depending on experience, plus:

• Medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO - accrues from day one, available after 90 days
• Monday-Friday daytime hours, no nights, weekends, or on-call
• Warm calls only - every patient you call has already asked us for help

What you’ll do

You’ll work from a service ticket queue. A patient lets us know something's wrong with their hearing aids, a ticket comes to you, and you give them a call. A lot of your day is outbound - dialing, leaving voicemails, circling back to the folks who missed you the first time. You’ll troubleshoot over the phone, find them an appointment that works, and stay with it until that first fitting is on the calendar. Then you’ll call once more afterward to hear how it's going.

What you’ll need

• High school diploma or equivalent
• Experience making a high volume of outbound calls - appointment setting, patient recall, follow-up calling, member outreach, collections, or inside sales
• 1+ year in customer service, call center, or patient-facing work
• Comfortable working a queue and moving between software systems while on a call

Why our team stays

The schedule stays the schedule - nobody gets called in on a Saturday or loses a holiday to flu season. When someone's buried, someone else picks up their queue, and that's just how it goes here. Mostly, though, people stay because the calls end well. You're reaching someone who's been waiting a long time for a person to help them hear, and you get to be that person a dozen times a day.

Injoy Hearing is an equal opportunity employer.